AI Support Assistant

AI Support Assistant is a next-generation, high-performance Retrieval-Augmented Generation (RAG) document search and support chat widget for WordPress. It natively integrates with the WordPress 7.0+ AI Client and Connectors API, allowing site owners to power AI chat and vector search using centralized WordPress connectors or standalone direct API keys (Google Gemini and OpenAI GPT-4). Visitors can query your uploaded documentation, guide files, PDFs, DOCX, and TXT files with real-time answers and document citations.

External Services

This plugin utilizes AI provider APIs to generate vector text embeddings and formulate chat query responses. When configured, AI operations can be routed through:
* WordPress Native AI Client & Connectors API (centralized core credentials managed in WordPress Settings > Connectors).
* OpenAI API (https://openai.com) – Used to generate embeddings and retrieve chat answers. Subject to OpenAI’s Terms of Use and Privacy Policy.
* Google Gemini API (https://ai.google.dev) – Used to generate embeddings and retrieve chat answers. Subject to Google APIs Terms of Service and Google Privacy Policy.

When utilizing external LLM services (via WordPress Connectors, OpenAI, or Gemini), document chunks and user search queries are sent to the respective third-party service APIs to formulate answers. No personal user identifiers (like email or IP addresses) are transmitted. Please ensure you have appropriate user consent and reference this integration in your website’s Privacy Policy.

Features

• WordPress Native AI Integration — Full support for WordPress 7.0+ AI Client & Connectors API
• Direct Provider Fallback — Optional direct API key support for Google Gemini and OpenAI GPT-4
• Native Vector Storage — Zero-setup local WordPress MySQL vector storage with cosine similarity indexing
• Document Manager — Upload, re-index, preview, and delete PDF, DOCX, TXT files
• Beautiful Chat Widget — Slide-out panel with typewriter animation, citations, clipboard copy, session history
• Statistics Dashboard — Weekly bar charts, token usage, model breakdown, accuracy score
• Chat Logs Manager — View, export CSV, delete individual or all logs
• Gutenberg Block + Shortcode — Drop the widget on any page or post
• Security First — Nonce validation, manage_options capability checks, $wpdb->prepare() everywhere

Requirements

Requirement
Minimum

WordPress
6.0+

PHP
8.2+

MySQL
5.7+

Shortcode Usage

[ai_support_assistant]
[ai_support_assistant title="Support" theme="dark" width="400px" height="600px"]

Attribute
Default
Description

title
(settings value)
Chat widget header title

theme
light
light, dark, or glass

width
360px
Widget width

height
500px
Widget height