AISupportForge

Free to use, and no card is needed to start.

Go to aisupportforge.com, point it at your website (put in your website address), optionally add any additional knowledge documents and it reads your
pages and builds a support agent that answers your visitors’ questions. Copy the site key it gives you,
paste it into this plugin, and you are done.

The whole setup is two screens:

1. AISupportForge portal, under Install: copy your site key.
2. WordPress, Settings, AI Support Agent: paste it, Save.

That is it. Nothing to write, no theme files to edit, no code anywhere. Without this plugin you would
be editing your theme’s footer template by hand; this does it for you, and survives theme updates.

The free plan is the whole product, not a crippled trial. Your own knowledge base, real conversations,
saved leads and handover to a human all work exactly as they do on a paid plan. It covers 50 replies a
month and shows a small “Powered by AISupportForge” badge on the chat window. If you outgrow it, paid
plans start at $14.99 a month and remove the badge, but nothing here expires and you will never be
charged without choosing to be.

Works on any WordPress site

A blog, a brochure site, a membership site, a documentation site, a shop. The agent answers from your
own pages and documents, whatever your site is for. Everything below about shops is optional, and only
applies if you run one.

What it does

• Adds your support agent to every page of your site
• Answers from your own content: your pages, and any documents you upload in your portal
• Registers this website with your AISupportForge account so the agent is permitted to run here
• Lets you hide the agent on chosen pages, for example a checkout page
• Detects a Content-Security-Policy that would block the agent, explains it in plain language, and can
  add our domain to it for you if you choose
• Optionally recognises your logged-in members or customers, so it can answer about their own account
• Optionally answers order questions for WooCommerce shops, if you run one

WooCommerce? (optional)

You do not need WooCommerce to use this plugin, although it has been built to integrate with WooCommerce automatically wherever it finds it: if your shop is detected and you have
set a signing secret, order lookup switches itself on. Install WooCommerce later and it still works, you just press Save again. If you do not run a shop you can skip this section
entirely. If you do run one, your agent can answer “where is my order?” from the customer’s real orders
instead of telling them to email you.

Setting it up is the same two screens as before:

1. AISupportForge portal, under Install: copy your signing secret.
2. WordPress, Settings, AI Support Agent: paste it, Save.

Again there is nothing to write and no files to edit. The settings page then tells you plainly whether
order lookup is switched on.

Once it is on, your agent can answer with the order number, its status, when it was placed, the total,
what was in it, and a tracking number if your shipping plugin stores one.

Orders are fetched live from your shop at the moment a customer asks, and are never stored by us.
That is why they are always current, and why there is nothing to keep in sync.

How it is kept safe:

• It is off until you set that secret. With no secret there is no endpoint on your site at all, not
  merely a closed one.
• It answers only for a signed-in customer, and only about that customer’s own orders. The
  customer is identified by a token your own site signs, not by anything the visitor types, so nobody
  can ask about somebody else’s order however they phrase it.
• Requests from us are signed and time limited, so a captured web address cannot be replayed later.
• Your site sends back the order number, status, date, total, item names and quantities, and a tracking
  number if there is one. It does not send addresses, email addresses, or anything about payment.

See it working before you install anything, including a real transcript of the agent answering
an order question: A WooCommerce agent that knows the order.

What it does not do

Your agent’s name, greeting, tone, knowledge sources, conversations and billing are all managed in your
AISupportForge portal, not in WordPress. That keeps one source of truth and means changes take effect
immediately without a plugin update.

There is no separate place to teach it about your shop. Everything the agent knows comes from the same
Knowledge section of your portal, whether your site sells coffee or explains local planning law.

External service

This plugin relies on AISupportForge, a third-party service that provides the AI support agent.
The plugin is not useful without an AISupportForge account.

Service: https://aisupportforge.com
Terms of Use: https://aisupportforge.com/terms
Privacy Policy: https://aisupportforge.com/privacy.html

What is sent to AISupportForge, and when

1. When you save a site key in the plugin settings, the plugin sends your site key and this website’s
   domain name (for example example.com) to https://aisupportforge.com/api/w/register-domain. This
   registers the website with your account so the agent is allowed to run on it. It also reports whether
   WooCommerce is active on this site, so the agent only offers order help where that can work. No
   visitor data and no WordPress user data is sent. This request only happens when an administrator
   clicks Save.

2. On your public pages, the plugin outputs a script tag that loads the agent from
   https://aisupportforge.com. From that point the agent runs in the visitor’s browser and communicates
   with AISupportForge directly, exactly as it would if you pasted the snippet into your theme yourself.
   What the agent collects is described in the AISupportForge privacy policy.

3. Only if you switch on “Recognise logged-in customers” by entering a signing secret in the plugin
   settings, the plugin adds a short-lived signed token to that script tag for logged-in WordPress users.
   The token contains the WordPress user ID, the user’s email address and display name, and an expiry one
   hour ahead, and it is signed with your secret so it cannot be forged. It lets the agent greet a
   customer by name and see which account it is helping. This is off by default: with no secret
   configured no token is created and nothing about your users is sent. Logged-out visitors never get a
   token. The stored data is covered by the AISupportForge privacy policy linked above.

4. Only if you run WooCommerce and have set a signing secret, AISupportForge may ask your site for a
   signed-in customer’s recent orders while answering that customer’s question. The request comes from
   AISupportForge, is signed with your secret, and names one customer. Your site replies with that
   customer’s order number, status, date, total, items and tracking number if present, and nothing else.
   No addresses, email addresses or payment details are sent. With no secret configured this cannot
   happen, because the endpoint is never registered.

The plugin does not send anything to AISupportForge until you enter a site key and save.