Ariion Live Chat with Telegram

Ariion Live Chat with Telegram connects your WordPress site to the Supportly live-chat service. A chat button appears on your pages; your team answers visitors from the Supportly dashboard or right from Telegram.

This plugin connects your WordPress site to your Supportly account and loads the chat on your pages. You don’t need to copy any code.

What you get

• Live chat on every page, on desktop and mobile.
• Replies with Telegram: operators answer visitors without leaving the messenger.
• Auto-replies and answers to frequent questions.
• Colours, texts and position of the chat are set in Supportly.
• Invite operators and share the workload.

How the connection works

1. Click Connect Supportly in WordPress.
2. Sign in to Supportly (or create an account) and choose which widget to use.
3. You are sent back to WordPress, and the chat appears on your site.

The connection uses a one-time authorization code with PKCE. No password or secret key is entered in WordPress. The site domain is added to the widget’s allowed domains automatically.

You can also connect by widget ID (starts with wpk_live_). This ID is public and gives no access to your account.

In WordPress you can

• Turn the chat on or off without disconnecting.
• Show it on all pages, or hide it on specific posts and pages (by ID) or content types.
• Check the connection: the plugin asks Supportly for the widget status and looks for the chat script on your home page.
• Disconnect, reconnect, or clear local data.
• Choose whether settings are deleted when the plugin is deleted.

The plugin loads one asynchronous script on public pages and nothing else. It does not call the Supportly API on page views: status checks run only in the admin area and are cached.

Supportly requires an account. Plans and limits are described on supportly.uz.

External services

This plugin relies on Supportly (https://supportly.uz/), an external service that provides the chat. Without it the plugin does nothing.

When connecting your account (only after you click “Connect Supportly”), your browser is sent to supportly.uz with: the site address, site name, admin screen language, WordPress and plugin versions, and a one-time security value. After you approve, the site exchanges a one-time code for an access token by calling the Supportly API from the server.

When connecting by widget ID and when you click “Check connection”, the site sends the widget ID and the site address to the Supportly API to verify that the widget exists and allows your domain. With an account connection, the site uses the stored token to read the connection status. These calls happen only from the WordPress admin area.

When you disconnect or delete the plugin (with “delete settings” enabled), the site asks Supportly to revoke the access token.

On your public pages the chat script widget.js is loaded from the Supportly server. When a visitor opens the chat, Supportly receives the messages and files the visitor sends, the page address and referrer, the browser language and user agent, and the visitor’s IP address as part of the request. The script stores a random visitor identifier in the browser (local storage and a cookie) so the conversation continues across pages.

Supportly privacy policy: https://supportly.uz/privacy

Telegram. Telegram is a trademark of its respective owner. This plugin and Supportly are not affiliated with, endorsed by, or developed by Telegram. Telegram replies are delivered by the Supportly service; the plugin itself does not connect to Telegram.