Aserva AI Chat Widget

Aserva AI Chat Widget adds an AI-powered customer support chat widget to your WordPress site and WooCommerce store.

The plugin connects your site to Aserva, syncs useful WooCommerce and WordPress support context, and lets Aserva answer common customer questions from your store knowledge. When the AI is unsure, conversations can be escalated to your Aserva inbox.

Built for WooCommerce merchants

• Answer common product questions from your store content and catalog
• Help customers with order status questions using WooCommerce order events
• Capture refund, return, and support requests for review
• Sync form submissions from popular WordPress form plugins
• Track useful commerce events such as order updates, refunds, reviews, subscriptions, and abandoned carts
• Add a lightweight chat widget without editing your theme

Fast setup

Install the plugin, connect your Aserva account, and enable the widget. The setup wizard supports dashboard-assisted connection and manual API key setup.

Human handoff

Aserva is designed for safe automation. Questions that need review can be escalated instead of forcing the AI to guess.

Requirements

• WordPress 5.5 or higher
• PHP 7.4 or higher
• An Aserva account
• WooCommerce is optional, but recommended for ecommerce support workflows

Privacy Policy and External Services

This plugin connects to Aserva, an external AI customer support service operated by Aserva. The default service URL is https://app.aserva.io.

The plugin may send the following data to Aserva after it is configured with an Aserva API key:

• Chat widget configuration, including organization ID, widget position, color, and language.
• Logged-in customer context, such as display name and email, when available.
• Contact form submissions from supported form plugins, including submitted name, email, subject, message, selected fields, and page URL.
• WooCommerce order events, including order ID, order number, status, totals, currency, items, product URLs, product images, customer email, customer name, phone, and address fields.
• WooCommerce refund events, product review events, subscription renewal events, back-in-stock events, and abandoned cart events when those workflows are available on the store.
• Plugin diagnostics such as plugin version, WordPress version, site URL, and connection status.

Data is sent only after the plugin is configured with an Aserva API key. Webhook requests from the plugin to Aserva are signed with HMAC-SHA256 and include a timestamp.

For full details, review:

• Privacy Policy: https://aserva.io/privacy
• Terms of Service: https://aserva.io/terms