Ask I Viki CRM for WooCommerce

Ask I Viki CRM for WooCommerce transforms customer communication into a complete messaging and CRM experience powered by the Meta WhatsApp Cloud API.

Manage customer conversations, monitor order activity, send WhatsApp notifications, organize customer profiles, and provide faster support directly from your WordPress dashboard.

Key Features

WhatsApp CRM Inbox

• Centralized WhatsApp inbox
• Real-time conversation management
• Customer search and lookup
• Conversation history tracking

Customer Management

• Customer profile view
• WooCommerce order history
• Internal notes
• Customer tags
• VIP customer management
• Priority levels
• Pinned conversations

Support Productivity

• Quick replies and saved responses
• Unread message tracking
• Attention queue management
• Live conversation indicators
• Customer activity overview

WooCommerce Integration

• Processing order notifications
• Completed order notifications
• Cancelled order notifications
• Admin order alerts
• Customer-specific communication

Meta WhatsApp Cloud API

• Official Meta Cloud API integration
• Secure webhook verification
• Message delivery tracking
• WhatsApp business messaging support

Use Cases

• WooCommerce customer support
• WhatsApp-based customer service
• Order status communication
• Customer relationship management
• Sales and support teams

External Services

This plugin connects to the Meta WhatsApp Cloud API to send and receive WhatsApp messages.

What the service is used for:

• Sending WooCommerce order notifications
• Sending customer support messages
• Receiving incoming WhatsApp messages

What data is sent:

• Customer phone number
• Message content
• Order information included in notifications

When data is sent:

• When an order notification is triggered
• When an administrator sends a message
• When Meta sends webhook events

Service Provider:
Meta Platforms, Inc.

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