AssertivLogix AI Support Chat

AssertivLogix AI Support Chat is an intelligent customer service assistant that lives on your site, answering visitor queries instantly using custom training data, WooCommerce product catalog details, and static page details.

Unlike generic bots, this plugin reads your WooCommerce inventory (prices, categories, stock levels) and indexes your site pages/posts to provide accurate, specific details about your offerings.

Key Features

• API Providers: Choose between OpenAI (GPT-4o, GPT-4o-mini) and Anthropic Claude (Claude 3.5 Sonnet, Haiku).
• WooCommerce Integration: Automatically indexes products, category structures, prices, and stock statuses.
• Auto-Crawl Static Pages: Automatically follows internal links on your site to grab custom static pages and template layouts.
• Manual Training Base: Input custom Q&As, contact info, and special instructions from the admin panel to direct the AI.
• Interactive Live Chat Logs: A beautiful admin dashboard to view scrollable message threads, sessions, timestamps, and visitor IP addresses.
• Smart UI Widget: Modern, customizable design with customizable primary/secondary colors, screen positioning, and cross-page conversation persistence.

External Services

This plugin relies on external/third-party AI services to generate chatbot responses. Depending on your configuration in the settings, the plugin connects to either OpenAI or Anthropic (Claude) APIs.

1. OpenAI API: Used to process visitor queries and generate chatbot responses using models like GPT-4o or GPT-3.5-turbo.

   • Data Sent: The visitor’s question, recent conversation history, and relevant website context (such as indexed pages/products).
   • Terms of Service: OpenAI Terms of Use
   • Privacy Policy: OpenAI Privacy Policy

2. Anthropic Claude API: Used to process visitor queries and generate chatbot responses using Claude models.

   • Data Sent: The visitor’s question, recent conversation history, and relevant website context (such as indexed pages/products).
   • Terms of Service: Anthropic Consumer Terms
   • Privacy Policy: Anthropic Privacy Policy

No visitor IP addresses or personal database records are transmitted to these services unless explicitly typed into the chat widget by the visitor.