Aube AI — AI Chat & Support

Aube AI adds a smart chat widget to your WordPress site. Customers can ask questions about your products, policies, orders, and more — the AI answers instantly using your knowledge base.

Key Features

• 24/7 AI support — Answers product, policy, and shipping questions automatically
• WooCommerce order lookup — Customers can check order status and tracking without contacting you
• Knowledge base — Add your own FAQs, return policies, and custom answers
• Multilingual — Responds in the customer’s language automatically
• Refund requests — Customers can initiate refunds through the chat; you approve from your dashboard
• Live handoff — Escalates to you when the AI can’t help
• Free plan available — 50 AI conversations per month at no cost

How It Works

1. Register at wp.aubeai.io
2. Install this plugin and enter your Widget Token
3. The AI chat widget appears on your site immediately

External Service

Aube AI is a hosted software-as-a-service product. This plugin connects your WordPress site to Aube AI’s hosted service at https://api.aubeai.io and dashboard at https://wp.aubeai.io.

The widget JavaScript is bundled with this plugin. The widget and plugin send requests to Aube AI’s API to load widget settings, create chat sessions, send customer messages, receive AI responses, record feedback, and, when WooCommerce is connected, answer product, inventory, order, and refund-request questions.

Data sent to Aube AI can include your site URL, widget token, chat messages, conversation metadata, product names and inventory data, customer-provided order identifiers, customer-provided email addresses, order details needed to answer order-status questions, and refund-request details submitted by the customer. WooCommerce REST API credentials are entered in the Aube AI dashboard, stored by Aube AI, and are not saved in WordPress by this plugin.

Use of the service is governed by the Aube AI Terms of Service and Privacy Policy:

• Terms of Service: https://aubeai.io/terms
• Privacy Policy: https://aubeai.io/privacy

Source Code and Build

The source code used to generate the bundled widget file at assets/js/widget.wordpress.js is included in this plugin under source/widget/.

To rebuild the WordPress widget bundle:

1. Change to the source/widget/ directory
2. Run npm ci
3. Run npm run build:wp
4. Copy dist/widget.wordpress.js to assets/js/widget.wordpress.js

The build uses Vite, TypeScript, Preact, and Terser as declared in source/widget/package.json.

WooCommerce Integration

When WooCommerce is active, Aube AI can:
* Look up orders by order number or email
* Check product stock and variants
* Process refund requests (with merchant approval)

To enable this, connect WooCommerce from your Aube AI dashboard under Settings. Your API credentials are stored securely in the Aube AI cloud and are never saved in WordPress.