Diagnostic Support Widget for Certorix

Certorix turns your support documentation into an interactive AI diagnostic tree. Customers resolve issues step-by-step without waiting for an agent.

Key features

• One-click install — enter your Organization ID and you’re live
• Auto-embed — widget appears on every front-end page automatically
• Shortcode — [certorix_widget] for precise placement on any page or post
• Gutenberg block — drag-and-drop with live color preview in the editor
• WooCommerce — auto-detects product context on product pages
• Multilingual — passes WordPress site language to the widget automatically
• VNT-certified facts — AI answers backed by Ed25519-signed product facts

How it works

1. Sign up at certorix.online
2. Build your diagnostic trees and publish them
3. Copy your Organization ID from Settings → Widget Generator
4. Paste it in WordPress → Settings → Certorix
5. Enable auto-embed or add [certorix_widget] to any page

Requirements

• A Certorix account (free tier available)
• PHP 7.4 or higher
• WordPress 6.0 or higher

External Services

This plugin connects to the Certorix API (api.certorix.online) to:

1. Load the widget script: https://api.certorix.online/widget/v1/widget.portal.js
2. Serve AI-powered diagnostic sessions, verified facts, and helpdesk ticket creation.

The connection is made client-side (in the visitor’s browser), only when the widget is active on the page. The plugin itself makes no server-side HTTP requests.

What is sent: the Organization ID you configured, the visitor’s question or answers during a diagnostic, and (if the visitor submits a ticket) their name and email address.

When it is sent: only when a visitor interacts with the widget. No data is sent on page load or when the widget is not active.

• Certorix Terms of Service: https://certorix.online/legal/terms
• Certorix Privacy Policy: https://certorix.online/legal/privacy