ChannelRelay – Chat Widget That Emails You the Lead

ChannelRelay is a WordPress chat widget for a service business whose website gets
the same questions every week (services, area, hours) while the owner is out on a
job. The chatbot answers from your own pages, and when a visitor leaves a name and
a phone number or email, it emails you the lead (and can send it to a webhook).

This plugin only loads the chat widget. The assistant and its knowledge base are
set up for you at channelrelay.io, so a ChannelRelay account is required — the
widget stays off until you enter the tenant ID you are sent.

This plugin is the install step. Getting an account, adding your site content,
and tuning the assistant happen at channelrelay.io.
After onboarding you receive a tenant ID — enter it on the settings screen,
tick “Show the widget”, and save.

What it does on your site

• Enqueues one deferred <script> in the footer that loads the widget from the
  ChannelRelay API.
• Adds a settings screen under Settings ▸ ChannelRelay for the tenant ID,
  display name, accent colour, greeting and suggested questions.
• On that screen, checks that your tenant ID resolves and shows how many pages
  are in your knowledge base.
• Nothing else — no database tables, no tracking, no dashboard.

External service

This plugin connects your site to ChannelRelay, a third‑party hosted service.

• The widget script is loaded from the ChannelRelay API
  (https://api.channelrelay.io by default, or a URL ChannelRelay gives you).
• When a visitor sends a message, their message, an anonymous session identifier
  and (if they provide them) their contact details are sent to that API so the
  assistant can reply and route the lead.
• The visitor’s IP address is used by the API only in hashed form for rate
  limiting; the raw address is not stored.
• From the admin settings screen the plugin makes one request to the API
  (/v1/widget-config) to confirm your tenant ID; this sends only the tenant ID.

Service: https://channelrelay.io
Terms of Service: https://channelrelay.io/terms
Privacy Policy: https://channelrelay.io/privacy