Chat Assist for WooCommerce

Chat Assist for WooCommerce adds an intelligent chat widget to your WooCommerce store that helps customers find products, get answers about shipping and returns, and more.

Free Features (No signup required):

• Rules-based chat that works out of the box
• Automatic product search and recommendations
• Product comparison (side-by-side price, stock, features)
• Order status lookup (order number + billing email)
• Shipping, return, and payment policy answers
• Custom FAQ support
• Quick reply buttons (customizable per language)
• Lead capture (optional email collection)
• Cart recovery nudge (one-time reminder for items in cart)
• Discount and sale product display
• Category browsing
• Multilingual widget interface
• Works entirely on your server — no external services needed

Premium Features (Subscription required via qonvor.com):

• AI-powered natural language understanding
• Voice chat with real-time transcription (Business & Pro plans)
• Knowledge base uploads (PDF/CSV)
• Conversation transcripts with search and filters
• Analytics dashboard (conversations, usage trends, popular topics)
• Agent handoff with email notification and transcript
• Shop context awareness (cart, products, policies)
• Smart AI fallback — seamless switch to free chat when AI is unavailable, automatic recovery
• Starter: 100 min/mo, 60s sessions, text only
• Business: 200 min/mo, 120s sessions, text + voice
• Pro: 500 min/mo, 180s sessions, text + voice, all languages

External Services

Free mode does not connect to any external service. All chat processing happens locally on your WordPress server.

Premium mode connects to the Qonvor backend API (api.qonvor.com) to provide AI-powered text and voice chat features. When premium mode is enabled, the following data is transmitted to the Qonvor API:

• A hashed (SHA-256) visitor IP address (never the raw IP)
• The current page URL (query strings are stripped)
• Product and cart context from WooCommerce (names, prices, stock status)
• Chat messages entered by the visitor
• Audio data when voice chat is active

This data is processed in accordance with Qonvor’s privacy policy and terms of service:

• Qonvor Privacy Policy
• Qonvor Terms of Service

No data is sent to Qonvor unless you explicitly configure the backend connection in the plugin settings.