Chatbot Flow — AI Chatbot for Your Site

Chatbot Flow adds a floating AI chatbot to your WordPress site that answers visitor questions using the content of your own site. No hallucinations, no generic answers — only what’s on your pages, articles, and PDFs.

The plugin connects to the Chatbot Flow SaaS service (chatbot-flow.com) which handles content indexing, language-model calls, conversation storage and analytics. The plugin itself is intentionally light: it only ships configuration UI and the floating widget; all content lives on Chatbot Flow servers under your account.

Key features

• Automatic indexing of pages, posts, and PDFs every 24h
• GPT-4o Mini as the default LLM (Managed plan) or bring your own OpenAI key (BYOK plan)
• Contextual triggers: exit intent, scroll %, time on page, inactivity, CSS click, URL pattern, first visit only
• Lead capture with instant email notification when a visitor leaves their details
• Proactive recontact prompt when the chatbot does not know the answer
• Detailed analytics: impressions, conversations, messages, leads, unanswered questions
• Custom content blocks: add FAQ entries, opening hours, or any text not on the site
• External URLs: index pages from other sites (external documentation, articles)
• Exclude URLs from indexing (private pages, cart, admin, etc.)
• GDPR-compliant: isolated database per client, data export and deletion on request
• Premium options: inter-session memory, multi-language behavior
• Volume option: up to 10,000 indexed pages
• Configurable widget: colors, header logo + custom title, position (left or right), open sound

How it works

1. Install the plugin and create an account from your dashboard
2. Choose a plan (BYOK 8€ incl. VAT/mo or Managed 13€ incl. VAT/mo) — payment via Stripe
3. Your site is crawled and indexed automatically
4. Enable the widget from the Configuration page
5. The chatbot answers visitor questions based on your content

Pricing

• BYOK — 8€ incl. VAT/month: up to 1,000 pages, you provide your LLM key, unlimited messages
• Managed — 13€ incl. VAT/month: 1,000 messages/mo included, up to 1,000 pages, LLM included
• + Premium (+3€): inter-session memory, advanced multi-language
• + Volume (+5€): up to 10,000 indexed pages
• All prices VAT included (21%). Valid EU VAT for non-Belgian businesses → VAT exempt (reverse charge).

A 30-day free trial is available, no credit card required.

External services

This plugin requires a Chatbot Flow SaaS account and depends on the following external services. By installing and configuring this plugin you accept that the data described below is sent to those services.

1. Chatbot Flow API (chatbot-flow.com)

This is the core backend of the plugin. The plugin sends/receives:

• On signup (POST https://api.chatbot-flow.com/api/register): your admin email, site URL, chosen plan, optional company name.
• On widget display & visitor messages (POST https://api.chatbot-flow.com/api/chat/message, POST /api/events): the visitor’s anonymous session id, the page URL, the page title, the device type (mobile/desktop), the visitor’s chat messages, and — only if the WordPress user is logged in or you explicitly pass it — the user’s display name and email.
• On lead submission (POST https://api.chatbot-flow.com/api/leads): the email/name/phone the visitor entered.
• On admin actions (account management, analytics, content, billing): the API key issued at signup, the data of the action.
• Outgoing connections the plugin opens: only https://api.chatbot-flow.com (and the configured custom URL if you change it).

Terms of service: https://chatbot-flow.com/terms
Privacy policy: https://chatbot-flow.com/privacy

2. Stripe (stripe.com)

When you subscribe to a paid plan or update billing, the plugin redirects your browser to Stripe Checkout. Stripe processes the payment and bills VAT automatically. Stripe also collects your billing address and EU VAT number (reverse-charge for B2B).

The plugin does not load Stripe scripts on the public-facing site. Stripe is only invoked during admin checkout.

Terms of service: https://stripe.com/legal/consumer
Privacy policy: https://stripe.com/privacy

3. Chatbot Flow CDN assets (api.chatbot-flow.com)

The widget loads two static files from api.chatbot-flow.com:

• /img/logo-180.png — small logo displayed in the widget header
• /sounds/notify.mp3 — short notification sound played when the widget auto-opens (can be disabled in settings)

These requests do not include personal data and contain no tracking.