ChatBuster: AI Chat for WooCommerce

ChatBuster is an AI chat assistant purpose-built for WooCommerce. Instead of a generic chatbot bolted to your storefront, the assistant answers shoppers using your live catalog, the pages you choose to index, and your order data, so replies are grounded in your store, not in whatever the model happened to learn last year.

Setup is one screen: install the plugin, paste your license key, and the widget appears in your footer. There are no model API keys to manage, no prompt files to maintain, and no per-token bills to monitor. ChatBuster runs the AI for you. Start a 14-day free trial at https://chatbuster.com.

Why merchants pick ChatBuster

• It already knows your store. Products, prices, categories, and pages sync automatically. The assistant can quote real SKUs, real stock, and real policies, not a hallucinated guess.
• You teach it without retraining. Add custom knowledge entries (shipping windows, fit notes, warranty terms) and fix individual answers with one-line corrections, straight from the conversation transcript. No fine-tuning, no waiting.
• It sells, not just supports. Proactive campaigns let you start the conversation: a speech bubble at the right moment, on the right page, for the right shopper. Trigger by scroll depth or dwell time, target by page or product, schedule for your launch week.
• It looks after orders. Logged-in or guest shoppers can ask “where’s my order?” and get a real status without opening a support ticket or waiting on email.
• It’s fully managed. No OpenAI dashboard. No token budgets. No model rate-limit emails. You ship products; we ship answers.

What’s inside

• AI chat widget for your storefront, with full control over colors, position, window title, welcome message, and up to five quick-reply chips.
• Live WooCommerce catalog sync: products, prices, descriptions, SKUs, categories, and tags stay current automatically.
• Indexed pages knowledge base: point the assistant at landing pages, FAQs, shipping/returns, or any URL on your site, and it learns from them.
• Custom knowledge entries: freeform facts the assistant should know about your store.
• Corrections: one-line overrides that fix a wrong answer instantly, created right from the transcript.
• Proactive campaigns: priority, start/end scheduling, scroll % and time-delay triggers (with AND/OR logic), page and product targeting, URL-pattern audiences, and exclusions.
• Order tracking: opt-in lookup for guests and logged-in customers, using a scoped WooCommerce API key the plugin sets up for you.
• Conversations dashboard: every transcript, searchable, with one-click corrections.
• Multi-language out of the box: the assistant replies in whatever language your visitor writes in. No language picker, no separate setup per market.
• Lightweight by design: loads only from the footer, ships no jQuery, respects reduced-motion, and announces messages to screen readers.

Who it’s for

WooCommerce stores that want their AI assistant to actually understand their catalog and policies. If you have ever opened a chatbot, asked about a product, and watched it invent a price or a return window, ChatBuster is the alternative.

Getting started

The plugin is free to install. The chat service it connects to is a paid SaaS with a 14-day free trial. Create an account at https://chatbuster.com, paste the license key into WooCommerce → ChatBuster → Settings, and the widget is live.

External services

This plugin connects to the ChatBuster API (https://api.chatbuster.com by default) to provide its chat, catalog, and knowledge-base features. The plugin will not function without an active license key issued by ChatBuster.

The plugin sends the following data to the ChatBuster API:

• Chat endpoint (POST /chat): the visitor’s chat message, an anonymized session id, and the current page URL. Used to generate the AI response.
• Session endpoint (POST /session): an anonymized session id, used to mint a short-lived chat token.
• Catalog sync (POST /woo/sync): product names, descriptions, prices, SKUs, categories, and tags from your WooCommerce store. Used so the assistant can answer questions about your catalog.
• Indexed pages (GET/POST/DELETE /pages, POST /pages/retry): URLs you choose to index plus their fetched page content. Used to build the knowledge base.
• Knowledge (GET/POST/PUT/DELETE /knowledge): knowledge entries you create in the admin.
• Corrections (GET/POST/PUT/DELETE /corrections): corrections you submit in the admin.
• Order tracking (POST/DELETE /woo/order-tracking): a store identifier and webhook configuration. When enabled, individual order lookups send the order number and email entered by the customer.
• Conversations (GET /conversations, GET /conversations/{id}): read-only retrieval of past conversation transcripts for the admin dashboard.

All requests are authenticated with a Bearer license key. The plugin never sends customer passwords or payment information.

Service provider: ChatBuster (https://chatbuster.com).
Terms of service: https://chatbuster.com/terms
Privacy policy: https://chatbuster.com/privacy

Source code

The plugin bundles two minified JavaScript libraries under assets/js/vendor/. The corresponding human-readable sources are available upstream at the same versions:

• marked.min.js (v18.0.3, MIT): https://unpkg.com/marked@18.0.3/lib/marked.umd.js
• purify.min.js (DOMPurify v3.4.5, Apache-2.0 / MPL-2.0): https://unpkg.com/dompurify@3.4.5/dist/purify.js

All other source code is provided unminified in this plugin.