Connectapre – Smart Contact Button

Connectapre adds a smart click-to-chat button for WhatsApp, routing visitors to the right agent based on country, business hours, login status, scroll position, and more. With multi-agent support, dynamic greetings, and conversion tracking, Connectapre ensures conversations start at the right moment.

Disclaimer

WhatsApp is a registered trademark of Meta Platforms, Inc.
This plugin is not affiliated with, endorsed, or sponsored by Meta or WhatsApp.

Highlights

• Configure the basics: business name, CTA copy, display delay, scroll trigger, and offline visibility.
• Store unlimited WhatsApp agents with photos, greetings, locations, and a default pick.
• Define reusable dynamic fields that generate {placeholders} for message templates.
• Choose from 20 pre-built WhatsApp button styles and position them in any corner.
• Works with the default WordPress media library and settings API.

A starter translation template (languages/connectapre-smart-contact-button-en_US.po) is included so you can localize the interface quickly.

Usage

General tab
– Fill in the business info and CTA text.
– Set timing options (seconds after load, % scrolled).
– Toggle “Hide When Offline” and “Enable WhatsApp CTA”.

Agents tab
– Add rows for each representative, including photo, phone, greeting, and location.
– Use the radio button to mark the default agent.
– The “Is Offline” checkbox stores status metadata (front-end logic can hook into it).

Dynamic Fields tab
– Create reusable tokens such as {FirstName} or {Referrer} by filling Name and Value.
– Callables are auto-generated so you can reference them in templates or custom integrations.

Styling & Position tab
– Pick one of 20 predesigned WhatsApp button skins.
– Anchor the widget to top-left, top-right, bottom-left, or bottom-right.
– Preview updates in real time before saving.

External services

This plugin connects to several third-party APIs to provide location-based agent routing and location search features.

1. Photon API (photon.komoot.io)

   • Usage: Handles search queries in the admin settings to help you find and select locations for your agents.
   • Data Sent: Search query strings (e.g., “New York”).
   • Links: Terms of Use, Privacy Policy

2. Nominatim API (nominatim.openstreetmap.org)

   • Usage: Converts visitor GPS coordinates (latitude/longitude) into address details (reverse geocoding) to route them to the nearest agent.
   • Data Sent: Visitor’s latitude and longitude.
   • Links: Usage Policy, Privacy Policy

3. IP-API.com

   • Usage: Provides fallback location detection (Country, City) based on the visitor’s IP address when GPS access is denied or unavailable.
   • Data Sent: Visitor’s IP address.
   • Links: Terms & Privacy

4. WhatsApp (wa.me)

   • Usage: The core functionality of this plugin redirects visitors to https://wa.me/ to initiate chats.
   • Data Sent: User is redirected to WhatsApp servers.
   • Links: Terms of Service, Privacy Policy

Roadmap

• Respect the enable/disable toggle on the front end.
• Add visitor targeting (business hours, country, login state).
• Integrate dynamic fields into automatic WhatsApp greeting messages.
• Implement uninstall cleanup and conversion tracking options.