ELIA Assistant

ELIA Assistant connects your WordPress site to the ELIA Assistant platform, an AI chatbot for customer support. Enter your widget ID and the chat shows your saved widget settings automatically. The chat widget appears as a floating button on every page, or you can embed it inline using the [elia_assistant] shortcode.

An ELIA Assistant account is required. The plugin itself only displays the widget; conversations are handled by the ELIA Assistant service (see External Services below).

Works with WooCommerce. If your store runs on WooCommerce, the plugin creates a read-only REST API key in one click. Enter it in the ELIA Assistant dashboard and the assistant can answer questions about your products, prices and stock. The key can only read data, never change anything in your store, and you can delete it at any time.

Features:

• Floating chat widget (window, mixed, or fullscreen mode)
• Inline embedded widget via [elia_assistant] shortcode
• Remote configuration: change appearance and behavior from the ELIA Assistant dashboard without touching WordPress
• Built-in themes and avatar selection
• CTA popup with configurable text and delay
• Automatic language detection per page (WPML, Polylang, TranslatePress, Weglot, or the site language), with a manual override
• On/off switch: hide the chat on your whole site without losing its settings
• Test mode for staging sites: messages from them are marked as tests
• WooCommerce integration: the assistant answers questions about your products, prices and stock, using a read-only key created in one click

External Services

This plugin relies on the ELIA Assistant service, operated by ELIA, and loads the chat widget code from a public CDN. No data is sent anywhere until you enter your widget ID.

ELIA Assistant API (api.elia-assistant.com)
Used to fetch your saved widget configuration by its widget ID. The widget loader requests it in the visitor’s browser on pages that show the widget. The settings screen also requests it from your WordPress server each time it is opened, to preview the widget; only the widget ID is sent, no data about your site visitors.

ELIA Assistant widget loader (app.elia-assistant.com)
A small loader script that selects the current widget version. It is loaded in the visitor’s browser on every page that shows the widget, so the visitor’s IP address and browser details reach this host, as with any web request.

ELIA Assistant chat service (eliainfra.app.n8n.cloud)
When a visitor uses the chat, the messages they type, and any contact details they choose to enter in the conversation, are sent from their browser to the ELIA Assistant chat service at eliainfra.app.n8n.cloud. This service is run by ELIA on n8n Cloud, operated by n8n GmbH. ELIA processes the messages, including with AI models, to generate replies, and stores the conversations so you can review them in the ELIA Assistant dashboard.

Terms and conditions: https://elia-assistant.com/terms-and-conditions
Privacy policy: https://elia-assistant.com/privacy-policy
n8n terms: https://n8n.io/legal/self-serve-terms/
n8n data processing agreement: https://n8n.io/legal/data-processing-agreement/

jsDelivr CDN (cdn.jsdelivr.net)
The loader fetches the chat widget JavaScript bundle (the open-source @elia-assistant/chatui package) from jsDelivr. This request is made in the visitor’s browser on pages that show the widget.
Terms of use: https://www.jsdelivr.com/terms/terms-of-use
Privacy policy: https://www.jsdelivr.com/terms/privacy-policy