Extraordinary AI Shopping Assistant for WooCommerce

Extraordinary AI Shopping Assistant is an AI chatbot and sales assistant for
WooCommerce. Shoppers ask for what they want in their own words, and it searches
your catalogue, answers questions about your products, adds items to the cart,
presents your real shipping rates and payment methods, and hands over to your
normal WooCommerce checkout.

It replaces several things at once: a product finder and conversational search
for your catalogue, a customer support chatbot that answers from your own
policies, a product recommendation engine, and a live chat inbox with human
handoff for the conversations that need a person.

Answers are grounded in your content. Upload your shipping policy, returns
policy, size guides or spec sheets, and the assistant answers from those instead
of guessing.

An account is required

This plugin is a client for the Extraordinary AI Shopping Assistant service and does not
work on its own. All AI processing happens on the service’s servers, not on
your site, so a free or paid account is required — there is nothing the plugin
could do locally without one.

The free plan includes 800,000 tokens per month, one store, and three
knowledge-base documents. It does not ask for a payment card. You register
on the vendor’s storefront, receive a licence key, and paste it into the plugin.

This design is deliberate: it means you never handle an AI provider API key,
never pay an AI provider directly, and never expose a key on your own server.

What it does

• Conversational product discovery — search and compare your catalogue in natural language
• Recommendations — personalised from the shopper’s own past orders when they are signed in
• Cart control — add, remove and change quantities, including product variations
• Shipping and payment — your real WooCommerce rates and gateways, never invented ones
• Order help — a signed-in shopper can ask about their own orders
• Knowledge base (RAG) — upload PDF, Word (.docx), Excel (.xlsx), CSV, TXT or Markdown
• Custom instructions — set the assistant’s persona and house rules
• Answers in your language — follows your site language, or force a specific one
• Conversations inbox — read shopper chats in wp-admin, pause the AI and reply as a human
• Sales analytics — revenue, add-to-cart and conversion attributed to chat

Safety

Every conversation passes through a fixed policy layer that cannot be switched
off. The assistant stays on the subject of your store, refuses to reveal system
prompts or credentials, obtains store data only through defined tools, and
declines illegal or unethical requests. Replies are filtered before they reach
the browser.

Built for WooCommerce

Product data is read through the WooCommerce REST API, and shipping and payment
options through WooCommerce’s own hooks — never by querying WooCommerce tables
directly. The plugin is compatible with High-Performance Order Storage (HPOS).

Trademark notice

Extraordinary AI Shopping Assistant for WooCommerce is an independent product
and is not affiliated with, endorsed by, or sponsored by WooCommerce,
Automattic Inc., OpenAI, or F5, Inc. “WooCommerce” and “OpenAI” are used only to describe
the software this plugin works with, and remain the trademarks of their
respective owners.

Third-Party Services

This plugin relies on external services to function. By activating it and using
the assistant, data from your site is transmitted to the services below. If you
are not comfortable with this, do not use the plugin.

1. Extraordinary AI Shopping Assistant Gateway — https://chat.f5digitalmarketing.com

The service that holds the AI provider credentials, verifies your licence, meters
your token usage, and streams the assistant’s replies back to your site.

Data sent, and when:

• On every shopper chat turn: the shopper’s message, a trimmed history of that conversation, relevant excerpts from your uploaded knowledge-base documents, a compact summary of the products and cart being discussed (ids, names, prices, quantities), your licence key, your site URL, and the plugin version.
• When a signed-in shopper asks about their own orders: that shopper’s order numbers, statuses, dates, totals, currency, and the names and quantities of the items ordered. Shipping addresses and per-line totals are deliberately left out.
• When you upload a knowledge-base document: the extracted text of that document, so it can be turned into embeddings.

Shopper names, email addresses and payment details are not sent.

Terms of service: https://f5digitalmarketing.com/software/terms/
Privacy policy: https://f5digitalmarketing.com/software/privacy/

2. OpenAI — https://openai.com

The gateway forwards the prompt content described above to the OpenAI API to
generate replies and embeddings. This plugin never contacts OpenAI directly and
never holds an OpenAI key.

Terms of service: https://openai.com/policies/row-terms-of-use
Privacy policy: https://openai.com/policies/row-privacy-policy

3. Licence servers — https://f5digitalmarketing.com/software and https://www.estudarti.com.br

The storefronts that issue and validate subscriptions. Your plugin talks to
whichever one issued your key.

Data sent, and when: your licence key, your site URL and the plugin version —
when you activate a licence, once a day on an automatic re-validation, and when
you deactivate.

Terms of service: https://f5digitalmarketing.com/software/terms/ and https://www.estudarti.com.br/termos-de-uso-software/
Privacy policy: https://f5digitalmarketing.com/software/privacy/ and https://www.estudarti.com.br/politica-de-privacidade-software/

Data stored on your own site

Conversations — including those held by visitors who are not signed in — are
stored in your site’s database so you can read them in the Conversations screen.
You are the controller of that data and should describe it in your own privacy
policy. The plugin adds suggested wording under Settings → Privacy, and
supports WordPress’s personal-data export and erase requests for signed-in
customers.