Description
Bring the power and simplicity of FrescoChat to your website.
Learn more about us at http://www.FrescoChat.com
HOW IT WORKS
-
Chat on our Web chat dashboard or install apps for your desktop or mobile. All platforms and OS supported.
-
Set up your working hours and FrescoChat will manage your online / offline status: Create as many time ranges as you need for your breaks or build complex weekly shift schemes for your agents
-
Stay connected from multiple devices: FrescoChat will follow you wherever you are
-
Use it as a contact widget when no agent is connected
TEAM FEATURES
-
Departments: Group agents into departments, let the web visitor decide to which department they want to chat
-
Let the user select the agent he wants to contact
-
Intelligent routing: FrescoChat will look for the least busy operator, and send chat requests to agents in a round robin fashion, if there’s no response, will send an alert to the next available agent
-
Agent to agent chat: Being Jabber based, you chat with other agents the same way you use to do it it with your current messaging client
-
Transfer chats: Transfer your chat session to a specific agent, department, or simply to the next agent available
CUSTOMIZING LOOK AND FEEL
-
Add custom form fields to your pre-chat and offline form with lots of customization options
-
Use our default fixed-position chat bar or pick your own clickable images to popup the chatbox
-
Select your own attention grabber
-
Choose from dozens of themes for your chat box and chat bar
-
Translate / Localize messages and texts on chat box
-
Set up chat box size, position and even zoom.
and more… Check all of our features at http://www.FrescoChat.com