Help Metric Article Helpful Feedback

Help Metric Article Helpful Feedback lets your visitors tell you instantly whether your content is hitting the mark. A clean “Was this page helpful?” widget appears at the bottom of your posts, pages, or WooCommerce products. Visitors click Yes or No – optionally leaving a written comment – and you get a real-time picture of what’s working and what isn’t, right inside your WordPress dashboard.

No third-party services, no tracking scripts, no bloat. All data stays in your own database.

Why use Help Metric Article Helpful Feedback?

Most feedback plugins are either too simple (just a vote counter) or too complex (full survey tools). This plugin sits in the sweet spot: it’s quick for visitors to use, gives you genuinely useful data, and has the professional features – GDPR tools, rate limiting, email alerts, analytics charts – that serious sites need without paying for a SaaS platform.

Key Features

Widget & Placement

• Easy Setup – works out of the box with sensible defaults; no configuration required to get started
• Gutenberg Block – insert the widget anywhere using the native block editor
• Shortcode – place the widget manually with [hmahf_widget] in any classic editor, page builder, or text widget
• Content Type Selection – choose which post types display the widget (posts, pages, custom post types, WooCommerce products)
• Per-Post Disable Toggle – hide the widget on individual posts from the editor sidebar without touching global settings
• Auto-Hide on Old Posts – optionally stop showing the widget on posts older than a set number of days
• WooCommerce Support – display the widget on product pages

Appearance

• 5 SVG Icon Styles – choose from Thumbs, Stars, Hearts, Faces, or Arrows with a live visual picker in Settings; icons update across the widget, feedback form, dashboard cards, and admin bar
• Customizable Text – change every text element (title, subtitle, button labels, success messages, form text) to match your brand voice
• Clean Design – professional, minimal layout that fits any theme without CSS conflicts
• Mobile Responsive – touch-friendly buttons, stacked layouts on small screens
• Accessibility Ready – full keyboard navigation and ARIA screen reader support

Feedback Collection

• Optional Written Comments – visitors who click “Not helpful” can explain why in a short text field
• Vote Change / Retraction – a “Changed your mind?” link lets visitors update their vote after submitting
• Duplicate Submission Prevention – cookie-based, IP-based, or open (your choice)
• Rate Limiting – server-side protection against spam (max 5 submissions per IP per hour)
• AJAX Powered – smooth experience with no page reloads

Analytics & Reporting

• Analytics Dashboard – overview cards showing total, positive, negative, and ratio stats; cards use your selected icon style
• 30-Day Trend Chart – pure CSS bar chart showing daily positive and negative counts over the last 30 days (no external libraries)
• Distribution Chart – CSS conic-gradient donut showing your overall positive/negative split
• Statistics Page – per-post feedback breakdown with sortable columns and date/post-type filters
• Feedback List – browse, filter, and search all individual feedback entries and comments with pagination
• CSV Export – export your statistics data with one click
• Admin Bar Stats – today’s feedback counts shown in the WP admin bar with your selected icons, visible to administrators at all times

Notifications & Privacy

• Email Notifications – get an email alert (including the visitor’s comment) whenever negative feedback is submitted; configurable recipient address
• GDPR Tools – configurable data retention period (auto-purge entries older than N days) and one-click deletion of all collected data
• IP Anonymization – IP addresses are masked in the admin feedback display

Developer-Friendly

• Three Action/Filter Hooks – hmahf_widget_html, hmahf_before_feedback_submit, hmahf_after_feedback_submit
• Translation Ready – fully internationalized with proper text domains
• No External Dependencies – no CDN calls, no third-party APIs, no tracking

Perfect For

• Documentation and knowledge base sites
• Blog posts and tutorials
• Help centre articles
• WooCommerce product pages
• Any content where knowing what resonates helps you improve

Customization Options

• Enable/disable the feedback widget globally
• Select which content types show the widget
• Choose from 5 SVG icon styles via a visual picker
• Customize all widget and form text to match your brand
• Choose duplicate-submission prevention method (cookie, IP, or none)
• Set cookie expiration in days
• Auto-hide widget on posts older than N days
• Per-post disable toggle from the editor sidebar
• Configure data retention period for GDPR compliance
• Set a custom email address for negative-feedback notifications

Feedback data is stored as WordPress post meta in your own database – nothing is ever sent to an external service.