IotaBot

IotaBot is an AI assistant for customer support. It answers from your content – your documents, your pages, your policies – rather than guessing, and escalates to a live agent when someone asks for a person.

This plugin connects your WordPress site to your IotaBot account. Paste your widget key and the chat widget is live.

One assistant, every channel

The widget on your site is only one of the places IotaBot answers. The same knowledge base, the same tools and the same inbox also cover:

• WhatsApp Business. Connect a number through Meta’s Embedded Signup – no developer setup – and the same AI answers chats, with tappable reply buttons and list menus, plus approved templates for messaging outside WhatsApp’s 24-hour window.
• Instagram. DMs run through the same pipeline, and per-post rules auto-reply to comments with exact-phrase, AI-context or always-reply matching.
• Email. Forward your support inbox in; replies go out from your own verified domain, not a generic relay address.

A question asked in an Instagram comment and a question asked on your pricing page reach the same assistant, grounded in the same content, and escalate into the same ticket queue.

What you get

• Grounded answers. Upload documents or crawl your own URLs; replies come from your content, not invented.
• Real actions. IotaBot can call your APIs mid-conversation to track an order or check an account.
• Human handoff. A live agent takes over in real time, with the full conversation history intact.
• Ticketing. Conversations become tickets with statuses, priorities and SLA timers.
• Outbound campaigns. Turn captured contacts into WhatsApp, email or Instagram campaigns, with replies landing in the same inbox.

Built for developers

Pin the key per environment in wp-config.php so staging and production never share one:

define( 'IOTABOT_WIDGET_KEY', 'your-key-here' );

When that constant is set the settings field is read-only.

Two filters are available:

• iotabot_widget_key – change the key at runtime
• iotabot_should_load – return false to skip the widget on specific pages, for logged-in users, on checkout, and so on

There is also an option to hide the floating bubble and open the chat from your own button or menu link by calling IotaBot("open").

External services

This plugin connects your site to IotaBot, a third-party service operated by IotaBot, in order to provide the chat widget. It is required for the plugin to function.

What is sent, and when:

• On every page view where the widget is enabled, your visitor’s browser loads the widget script from https://cdn.iotabot.com and communicates with https://api.iotabot.com. This transmits your widget key, the page address, and the content of any chat the visitor starts – including anything they type and any details they submit in a chat form.
• From your WordPress admin only, when you open the plugin’s settings page, your widget key and this site’s address are sent to https://api.iotabot.com so the page can tell you whether the key is valid and whether the domain is allowed. Nothing is sent before you save a key.

No data is sent to IotaBot at all until you have entered a widget key.

Service provided by IotaBot:

• Website: https://iotabot.com
• Terms of service: https://iotabot.com/policies/terms
• Privacy policy: https://iotabot.com/policies/privacy

Privacy

Chat conversations are stored in your IotaBot account, and you control retention and deletion there. If you collect personal data through chat forms, your own privacy policy should cover it. IotaBot provides a GDPR consent field type for use in those forms.