Jalpi Support Tickets

Jalpi Support Tickets is a complete help desk and ticket support system with a classic WordPress-style interface. It is simple, fast, optimized, secure, and easy to use.

Core Features:

• Ticket Creation Form (guest + logged-in users)
• AJAX form submission with spam protection
• Ticket reply system with email notifications
• Three-status management: Open, Pending, Closed
• Guest ticket tracking by Ticket ID and email
• SMTP email configuration (optional)
• File attachments (JPG, JPEG, PNG, PDF, DOC, DOCX, ZIP)
• Admin dashboard with ticket statistics
• Form field customization
• REST API (optional)
• Webhooks (optional)
• Translation-ready
• GDPR-friendly with personal data export and erasure support

Jalpi Support Tickets is part of the Jalpi product line, developed and maintained by Konceptwise Digital Media Pvt. Ltd. — the team behind all Jalpi products and services.

Shortcodes:

• [jalpi_hd_form] — Display the ticket submission form
• [jalpi_hd_track] — Display the ticket tracking form