KnowDesk AI Support Widget

KnowDesk turns your existing knowledge base into an AI-powered support widget that answers visitor questions in real time – directly from your own content.

Connect your Google Docs, Notion pages, Confluence wiki, PDF files, or help centre URLs. KnowDesk reads your documentation and deploys a branded chat widget on your site that answers questions instantly, 24/7.

What this plugin does:

• Embeds your KnowDesk widget on any WordPress page, post, or the entire site – no code required
• Lets you configure your Widget API key directly from the WordPress admin
• Gives you display controls: choose which pages, which visitors (logged-in / logged-out), and which corner the widget appears in

What KnowDesk does:

• Connects to your existing documentation – Google Docs, Notion, Confluence, PDFs, website URLs, or plain text
• Deploys an AI chatbot that only answers from your content (not generic internet knowledge)
• Deflects repetitive support questions so your team handles only complex cases
• Works on any website in under 2 minutes

Who it’s for:

• SaaS companies with support docs
• E-commerce stores with FAQs, returns policies, shipping info
• Agencies deploying AI support for clients
• HR & ops teams building internal knowledge assistants
• Anyone with an existing knowledge base that visitors keep asking questions about

Features

• ✓ Paste-and-save setup – no code, no embed blocks needed
• ✓ Inline API key validation so you know it worked before publishing
• ✓ Display rules: all pages, front page only, posts only, pages only
• ✓ Exclude specific pages by ID
• ✓ Visitor rules: show to logged-out visitors, logged-in users, or both
• ✓ Widget position: bottom-right or bottom-left
• ✓ Admin notice guides you through setup until a key is saved
• ✓ Multisite compatible
• ✓ Translation ready

Getting started

1. Install and activate the plugin
2. Go to Settings → KnowDesk Widget
3. Click “Get your API key → Sign up free” to create a KnowDesk account
4. Connect your knowledge base (Google Docs, Notion, PDF, etc.)
5. Copy your Widget API Key from KnowDesk → Widget Config
6. Paste it into the plugin settings and click Save
7. Your widget is live ✓

Supported knowledge sources

KnowDesk can read from: Google Docs, Notion, Confluence, PDF files (via URL), website URLs, and plain pasted text.

Privacy

This plugin does not collect or store any personal data about your site visitors. The KnowDesk widget itself operates under KnowDesk’s Privacy Policy. The API key is stored in your WordPress database as a standard option and is never exposed to the browser.