LanceDesk AI Chatbot

LanceDesk AI Chatbot provides a content-aware chat widget, admin rules and guardrails, analytics, safeguarding alerts, and multi-provider AI (Groq, OpenAI, Claude) with automatic fallback.

The chatbot answers from your WordPress content — not a generic knowledge base. Under Content Sources, you choose which published content types to index (posts, pages, WooCommerce products, custom post types, and more), plus optional external URLs.

Features:

• RAG-style answers from published posts, pages, and any enabled custom post types (including WooCommerce products when WooCommerce is active)
• Automatic detection of FAQ-style post types for better Q&A matching
• External knowledge URLs (for example registration or event pages) fetched into context
• Rules engine for behavior, scope, knowledge, guardrails, and fallbacks with live prompt preview
• Multilingual follow-ups with session conversation history
• Multi-provider AI (Groq, OpenAI, Claude) with automatic fallback and encrypted API keys
• Frontend widget with shadow DOM, custom avatar, live appearance preview, and mobile layout
• Page display rules, per-visitor rate limits, and optional session feedback on close
• Analytics dashboard with KPIs, charts, top questions, provider usage, and country breakdown
• Conversation logs with search, thread view, CSV export, and safeguarding flags
• Session feedback admin, keyword safeguarding alerts, GDPR log retention, and weekly usage digest email

External services

This plugin connects to third-party services only when you configure them. You must supply your own API keys for AI providers. No AI requests are sent until you add keys and enable the chatbot.

Groq

Used for AI chat completions when Groq is configured in AI Providers.

Data sent: The visitor’s chat message, compiled system prompt, relevant site content excerpts (RAG context), and recent session messages when needed for follow-ups.

When: Each time a visitor sends a chat message and Groq is the active provider in the fallback chain.

Links: Terms of use, Privacy policy

OpenAI

Used for AI chat completions when OpenAI is configured in AI Providers.

Data sent: The visitor’s chat message, compiled system prompt, relevant site content excerpts (RAG context), and recent session messages when needed for follow-ups.

When: Each time a visitor sends a chat message and OpenAI is the active provider in the fallback chain.

Links: Terms of use, Privacy policy

Anthropic (Claude)

Used for AI chat completions when Claude is configured in AI Providers.

Data sent: The visitor’s chat message, compiled system prompt, relevant site content excerpts (RAG context), and recent session messages when needed for follow-ups.

When: Each time a visitor sends a chat message and Claude is the active provider in the fallback chain.

Links: Terms of use, Privacy policy

External Knowledge URLs

Administrators may add public URLs under Content Sources. The plugin fetches those pages server-side to extract text for chat context.

Data sent: HTTP requests from your WordPress server to the URLs you configure. No visitor personal data is sent unless it appears in the fetched page content.

When: During content cache refresh and when building context for chat replies.