Live Chat Reply by Telegram

Live Chat Reply by Telegram (powered by Chatgram) drops a polished floating chat widget on every page of your WordPress site. When a visitor sends a message, the conversation lands instantly in your Telegram chat — no extra inbox, no extra app to learn. Reply right from Telegram, and your visitor receives your reply by email.

This plugin is built and maintained by brandID. It is not affiliated with, endorsed by, or sponsored by Telegram FZ-LLC or Telegram Messenger Inc. Telegram is a trademark of its respective owners and is used here only to describe the messaging service this plugin integrates with.

Why use this plugin

• One-tap install. Activate the plugin, click “Connect on Telegram”, and you’re live.
• Stay where you already are. Replies happen in Telegram — the messaging app you check every day.
• Beautiful out of the box. A floating button and accessible modal that respect reduced-motion and high-contrast preferences.
• Customizable. Colors, placement, button text, and form labels — all editable from the WordPress dashboard.
• Built for performance. A small, deferred JavaScript bundle on your front-end with no third-party CDN requests.
• Privacy-first. No tracking cookies, no analytics pixels. Form data only flows between the visitor’s browser, the Chatgram API, and your Telegram account.

How it works

1. The plugin registers your site’s domain with the Chatgram service the first time you open the setup screen.
2. You receive a personal Telegram invite link inside the WordPress dashboard.
3. Press “Start” in the Telegram bot — your account is now linked to your site.
4. New messages from the contact form arrive as Telegram chats. Reply normally; the visitor receives your reply by email.

Documentation and support

• Plugin homepage: https://chatgram.brandid.app
• Support and contact: https://brandid.app

External services

This plugin connects to the Chatgram API, an external service operated by brandID, to deliver visitor messages from your contact form to your Telegram account. The plugin cannot function without this service because Telegram delivery is performed by the Chatgram backend.

Chatgram API

• Service URL: https://chatgram-server.brandid.app
• Provider: brandID — https://brandid.app
• Terms of Service: https://chatgram.brandid.app/terms
• Privacy Policy: https://chatgram.brandid.app/privacy

The plugin communicates with the Chatgram API in three situations:

1. When you first open Chatgram → Setup in the WordPress admin (one-time handshake)

• What is sent: site URL, site name, admin email address, WordPress version, plugin version, locale.
• Why: to register your site with the Chatgram service and generate a personalized Telegram invite link.
• When: only the first time you open the Setup screen. The invite link is cached and reused on subsequent visits.

2. When a visitor submits the contact form

• What is sent: the visitor’s name (optional), email address, subject, and message, together with your site’s domain.
• Why: so the Chatgram service can deliver the message to your connected Telegram account.
• When: only when a visitor explicitly submits the contact form.

3. When the plugin is deactivated or uninstalled

• What is sent: your site’s domain.
• Why: to mark your entry as inactive on the Chatgram side so it stops accepting new tickets.
• When: only on plugin deactivation or uninstall. The endpoint is https://chatgram-server.brandid.app/integrations/wordpress/uninstall.

The plugin does not call the Chatgram API on activation; the handshake is deferred until you open the Setup screen so the invite link is generated only when needed. No analytics, tracking pixels, fingerprinting, or third-party CDN scripts are loaded.

By installing and activating this plugin, you agree to the Chatgram Terms of Service and Privacy Policy linked above. You should also disclose this third-party data transmission in your own website’s privacy policy.

Source code and build process

This plugin bundles a single compiled JavaScript file at public/js/chatgram-widget.umd.js. The unminified, human-readable source for this file is included inside the plugin in the src/ directory:

• src/chatgram-widget/ — full unminified source of the bundled widget.
• src/chatgram-widget/README.md — build instructions (Rollup configuration, dependencies, and the exact command used to produce the UMD bundle that ships in public/js/).

All other plugin code (PHP, CSS, and admin-side JavaScript) is shipped in its original, human-readable form. No minified or compiled assets are loaded from third-party CDNs.

To rebuild the widget locally from the included source:

1. cd src/chatgram-widget
2. npm install
3. npm run build — produces dist/chatgram-widget.umd.js
4. Copy the file into the public/js/ folder of this plugin.