Lotusa Store Chat for WooCommerce

Lotusa Store Chat for WooCommerce adds a customizable chat widget to your store. It answers questions from an administrator-managed local knowledge base and can find matching published WooCommerce products.

The free plugin works entirely inside your WordPress website. It does not send customer messages to an external AI, analytics, or tracking service.

Features

• Local FAQ knowledge base with ANY and ALL keyword matching.
• WooCommerce product search with image, price, and product link.
• Custom welcome message, fallback message, quick questions, colors, and position.
• Optional links to delivery, order tracking, returns, size guide, and contact pages.
• Unanswered-question list that helps the store owner improve answers.
• Optional local conversation history, disabled by default.
• Configurable local log retention.
• No account, API key, usage quota, or external service.
• No advertising or remote tracking.

Free and future premium editions

This WordPress.org edition is a complete local FAQ and product-finder chat without usage limits.

Any future premium edition will be distributed separately and may add genuinely separate functionality such as external AI providers, automatic site indexing, advanced training tools, lead workflows, reports, and additional sales tools. Premium code is not included or locked inside this free plugin.

Privacy

Lotusa Store Chat for WooCommerce works locally and does not send chat messages to an external AI or analytics service.

The administrator may store unanswered questions and may optionally enable conversation history in the local WordPress database. Conversation logging is disabled by default. Logged page URLs have query strings and fragments removed. The retention period is configurable.

Store owners should describe enabled local message logging in their privacy policy when required by applicable law.