Mahrous AI Reply Assistant

Mahrous AI Reply Assistant is a modular AI support engine that can automatically reply to:

• Customer emails (IMAP inbox integration, with proper reply threading and attachment support)
• WooCommerce order questions (Addon)
• Contact Form 7 submissions (Addon)
• Live Chat widgets
• WhatsApp Business messages via the WhatsApp Cloud API (Addon)
• FAQ frontend search widget

Includes:
– AI-powered reply generator (OpenAI / Anthropic / Gemini)
– Conversation inbox viewer
– Knowledge base system with AI-generated keywords/synonyms to improve search matching, plus CSV import/export
– AI-enhanced FAQ shortcode
– Optional companion addons (WooCommerce, WhatsApp Business, Contact Form 7), distributed and installed separately like any other WordPress plugin
– REST API for custom developers

Features

• AI Replies (OpenAI, Claude, Gemini)
• Email Inbox Reader (IMAP) with Gmail-style reply threading (In-Reply-To/References headers, quoted original message) and attachment handling
• Auto-Responder with safeguards against escalating to a human without a valid customer email on file
• Knowledge Base Manager with AI-generated keywords/synonyms and CSV import/export
• AI FAQ Search Shortcode
• Conversation Inbox
• Regenerate AI Replies
• Live Chat Widget
• Optional companion addons available separately: WooCommerce, Contact Form 7, WhatsApp Business

Shortcodes

[ai_faq_search]  

Displays the FAQ search box with AI suggestions.

External Services

This plugin relies on third-party AI services to generate responses. When you use this plugin, user messages and conversation data may be sent to one of the following external services based on your configuration:

OpenAI

• Service: OpenAI API (https://api.openai.com/v1/chat/completions)
• Terms of Use: https://openai.com/policies/terms-of-use
• Privacy Policy: https://openai.com/policies/privacy-policy
• Data Usage: User messages are sent to OpenAI servers for AI response generation
• API Key Required: Yes (obtain from https://platform.openai.com/api-keys)

Anthropic (Claude)

• Service: Anthropic API (https://api.anthropic.com/v1/messages)
• Terms of Service: https://www.anthropic.com/legal/consumer-terms
• Privacy Policy: https://www.anthropic.com/legal/privacy
• Data Usage: User messages are sent to Anthropic servers for AI response generation
• API Key Required: Yes (obtain from https://console.anthropic.com/)

Google Gemini

• Service: Google Generative AI API (https://generativelanguage.googleapis.com/v1beta/models/)
• Terms of Service: https://ai.google.dev/terms
• Privacy Policy: https://policies.google.com/privacy
• Data Usage: User messages are sent to Google servers for AI response generation
• API Key Required: Yes (obtain from https://makersuite.google.com/app/apikey)

Important Privacy Notice:
By using this plugin with external AI services, you acknowledge that customer messages, emails, and chat conversations will be transmitted to the selected AI provider for processing. You are responsible for informing your users about this data transmission and ensuring compliance with applicable privacy laws (GDPR, CCPA, etc.).

Please review each service’s terms and privacy policies before using them.