MDS Live Chat and Helpdesk

MDS Live Chat and Helpdesk adds a full support chat widget to your WooCommerce store, with a WhatsApp-style admin dashboard for managing conversations.

Key features:

• Real-time chat between customers and support agents, no page refresh required
• Automatic ticket ID system (e.g. MDS-TKT-1001) for every conversation
• Requesting / Active / Closed chat pipeline with unread-message badges
• Guest and registered-customer support, with automatic order history and total order value lookup for WooCommerce orders
• Self-hosted Web Push notifications (built on the standard Web Push API) – no OneSignal or other third-party account needed
• Quick Replies (saved canned responses) for agents
• Auto Reply and Auto Resolve automation, each with configurable delays
• Agent roles and permissions, chat transfer between agents
• Agents can send photos and documents to customers (WhatsApp-style, view/download) directly from the admin chat panel
• Selectable chat icon, icon size, and notification icon
• Bulk select and delete for chat history

Requirements

• WooCommerce must be installed and active for order-history features to work. The chat system itself will function without WooCommerce, but order lookups will be skipped.

External Services

This plugin uses the browser’s native Web Push capability to deliver chat-reply notifications to customers and agents even when the site isn’t open in their browser.

What it is: Web Push is a W3C web standard built into every modern browser (Chrome, Firefox, Edge, Safari, etc.). It is not a third-party SaaS product – this plugin does not use OneSignal or any similar service, and no external account or API key is required. However, delivering a push message still relies on infrastructure the browser vendor itself operates (for example Google’s Firebase Cloud Messaging for Chrome/Edge, or Mozilla’s Push Service for Firefox), because that is how the Web Push standard works in every browser that implements it. Because of that, this counts as an external service for disclosure purposes even though no MDS-operated or other third-party server is involved.

What is sent, and when: When a customer or agent opts in to notifications, their browser generates a push subscription (an endpoint URL plus encryption keys), which is stored on your own WordPress database – not on any external server operated by this plugin. When a new chat reply is sent, the plugin encrypts the notification title and message text (RFC 8291) and delivers it directly from your own site to that browser vendor’s push endpoint, which then delivers it to the subscribed device. This happens only when a reply is sent on a chat the visitor has subscribed to; no data is sent at any other time, and no chat content is ever sent to us (the plugin developer) or stored anywhere outside your own WordPress database.

Related policies:

• Privacy Policy: https://mdsapps.in/live-chat/privacy-policy/
• Terms of Service: https://mdsapps.in/live-chat/terms-of-service/