Modeway Direct Chat for WooCommerce

Turn Product Questions Into Better Pre-Sale Conversations

Modeway Direct Chat for WooCommerce is more than a floating WhatsApp button.

It helps WooCommerce stores turn product questions into structured pre-sale inquiries before the customer opens WhatsApp. Shoppers can choose what they want to ask about, add an optional question, and send a clean message containing the relevant product context selected by the store owner.

Instead of receiving a vague “Hi, I have a question” message, you can receive a useful inquiry containing the product name, selected variation, quantity, current price, SKU, stock status, customer note, and product URL.

The result is a faster, clearer path from product interest to a real customer conversation.

Structured Product Inquiry Assistant

Enable the optional Product Inquiry Assistant to turn the product-page inquiry button into a focused pre-sale workflow.

Customers can choose from configurable inquiry intents such as:

• Compatibility
• Delivery
• Availability
• Color / Size / Variation
• Product Details
• Alternative Recommendation
• Other Question

Each intent has its own editable customer-facing label and WhatsApp message template.

The assistant is optional and disabled by default, so the classic direct WhatsApp product link remains available when you do not need the structured workflow.

WooCommerce Product & Variation Context

Modeway can automatically include useful WooCommerce product information in the final inquiry.

Configurable context includes:

• Product name
• Product URL
• Current price
• SKU
• Quantity
• Selected variation and attributes
• Stock status

For variable products, the assistant uses the variation currently selected by the customer and can include its actual attributes, price, SKU, quantity, and stock state.

Price text is generated from WooCommerce numeric price data so sale prices and variation ranges remain clean and readable.

Category-Specific Inquiry Rules

Different products create different pre-sale questions.

Category Rules let you tailor the inquiry experience for selected WooCommerce product categories.

For example:

• Kids headphones can focus on Delivery and Color / Size / Variation.
• Gaming products can prioritize Compatibility and Product Details.
• Another category can use its own customer-facing labels and WhatsApp message templates.

Each Category Rule supports:

• Product category
• Numeric priority
• Enabled inquiry intents
• Optional label override for each enabled intent
• Optional message-template override for each enabled intent

When multiple rules match, the highest numeric priority wins. If no rule matches, the global inquiry intents are used.

Smart Product Button Labels

The WooCommerce inquiry button can react to product stock state.

Default smart labels include:

• In stock: Ask About This Item
• Out of stock: Ask When Available
• Backorder: Ask About Delivery Time

For variable products, the label can update when the customer selects a variation with a different stock state.

Smart labels are optional and fully editable.

Product Inquiry Button Styling

Make the WooCommerce inquiry button fit your storefront without editing theme files.

Configure:

• Background color
• Text color
• Hover background color
• Hover text color
• Border color
• Border radius
• Horizontal padding
• Vertical padding
• Font weight
• WhatsApp icon visibility
• Full-width button layout

These settings apply only to the Product Inquiry Assistant trigger.

Floating WhatsApp Chat

The original lightweight contact experience remains available independently of Product Inquiry Assistant.

Features include:

• Floating WhatsApp contact button
• Optional mini popup before opening WhatsApp
• Configurable popup heading, description, and CTA
• Responsive Desktop, Tablet, and Mobile positioning
• Independent bottom offset, right offset, and button size
• Configurable colors
• Direct WhatsApp mode when the mini popup is disabled

The floating chat remains a general contact channel and does not force customers through the Product Inquiry Assistant.

Responsive Controls

Configure separate floating-button values for:

• Desktop above 1024px
• Tablet from 768px through 1024px
• Mobile below 768px

Tablet and Mobile values can inherit from the next larger device when left empty.

Visibility Controls

Choose where the floating chat appears:

• Home page
• Shop and product archives
• Product pages
• Cart
• Checkout
• My Account
• Other frontend pages
• WordPress admin

Desktop and mobile visibility can also be controlled independently.

Fast, Local and Privacy-Friendly

Modeway Direct Chat for WooCommerce is designed to stay lightweight.

• No external JavaScript libraries
• No external fonts
• No tracking
• No telemetry
• No analytics
• No AJAX polling
• No cron jobs
• No background WhatsApp requests
• No customer inquiry storage
• No customer-note storage
• No Modeway server transmission of inquiry content

The plugin builds the inquiry locally. WhatsApp is contacted only after the visitor explicitly chooses a WhatsApp action.

Admin Tools for Real Store Workflows

The settings page is split into focused Chat Settings and Product Inquiry Assistant tabs.

Product Inquiry tools include:

• Accordion-based Inquiry Intent editors
• Click-to-copy message placeholders
• Category Rules
• Smart product labels
• Product-context controls
• Product Inquiry Button Appearance
• Sticky Save Changes control

Message Placeholders

Inquiry templates support:

{product_name}
{product_url}
{price}
{sku}
{quantity}
{variation}
{stock_status}
{customer_note}
{inquiry_type}

Placeholder buttons in the admin can be clicked to copy them to the clipboard.

Why Structured Product Inquiries?

A normal chat button starts a conversation.

A structured product inquiry starts a conversation with context.

Modeway helps shoppers explain what they need before they reach WhatsApp, while giving store owners the product and variation information needed to respond faster.

Privacy

Modeway Direct Chat for WooCommerce does not add tracking, telemetry, or analytics. It does not create its own cookies and does not send background requests to WhatsApp.

Product inquiry content, selected inquiry intent, product context, and optional customer notes are not stored by the plugin and are not transmitted to Modeway.

When a visitor explicitly chooses a WhatsApp action, the browser opens WhatsApp using the configured destination and message. Depending on the administrator’s settings, the message may contain product name, product URL, price, SKU, quantity, selected variation information, stock status, inquiry type, and a customer-entered note.

That information is provided to WhatsApp only after the visitor chooses to continue.

Modeway Privacy Policy: https://shipping.modeway.co/privacy-policy/

External Services

Modeway Direct Chat for WooCommerce uses WhatsApp’s Click-to-Chat service only after an explicit visitor action.

No WhatsApp request is made during normal page loading, and the plugin does not use the WhatsApp Business API.

Modeway Direct Chat for WooCommerce is an independent plugin and is not affiliated with or endorsed by WhatsApp or Meta.

WhatsApp is a third-party service operated independently of Modeway. Information included in a Click-to-Chat request is subject to WhatsApp’s own terms and privacy practices.

Review the WhatsApp Terms of Service and WhatsApp Privacy information before enabling the feature for your site.