NanoSupport — Support Ticketing & Knowledgebase for WordPress

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Create a fully featured Support Center within your WordPress environment without any third party system dependency, for completely FREE of cost. No 3rd party support ticketing system re

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Description

Create a fully featured Support Center within your WordPress environment without any third party system dependency, for completely FREE of cost.

No 3rd party support ticketing system required, no external site/API dependency, simply create your own fully featured Support Center within your WordPress environment, and take your support into the next level.

It has built-in Knowledgebase that is integrated to put generalized information for public acknowledgement.

What is it?

The plugin is to provide support to your users – the users those are taking product or services from you. So the plugin provides a manageable communication privately in between you and your that specific user only. Visit the ‘Installation’ tab for more details on how to use the plugin.

Extend NanoSupport

  • Knowledgebase Search — Search the Knowledgebase documents separately and suggest users from the Knowledgebase documents while submitting a new ticket.

Features

  • OnActivation setup
  • Smart templating for nice theme and third party plugins support
  • Smartly designed Support Center
  • Completely Private ticketing
  • Ticket submission with registration
  • Ticket submission with login (Beta Feature)
  • Rich Text editor for new ticket
  • Auto generate user account’s username on ticket submission (if chosen)
  • Auto generate user account’s password on ticket submission (if chosen)
  • Knowledgebase (optional)
  • Knowledgebase content categories
  • Copy ticket content into Knowledgebase document
  • Ticket departments
  • E-Commerce Support – Support to products of Easy Digital Downloads (EDD) and WooCommerce (WC)
  • Make agent from registered users
  • Assign ticket to an agent
  • Change ticket status (Pending, Open, Under Inspection, Solved)
  • Set support priority (Low, Medium, High, Critical)
  • Reply ticket from admin panel
  • Reply ticket from front end
  • ReOpen closed ticket
  • Internal Notes in-between support teams
  • Shortcode-enabled pages (installed on plugin activation, but modifiable)
  • Settings page (WP Settings API)
  • Support Seeker user role and privileges
  • Dashboard widget with current status in charts
  • Dashboard widget with recent activity
  • Dashboard widget with personal status for Agents in charts
  • Dashboard widget with necessary instruction and links for Support Seekers
  • Add ticket on behalf of other user (admin end)
  • Customizable HTML Email template
  • Email notification to admins on new ticket submission
  • Email notification to Support Seeker on account creation on ticket submission
  • Email notification to Support Seeker on ticket reply
  • Email notification to Support Agent on ticket reply
  • NanoSupport page-to-page navigation and page-wise notices (on demand)
  • Complete data deletion on uninstallation (if chosen)
  • 100% Translation-ready and automatic translation enabled
  • Fully responsive and Mobile devices friendly
  • Clean and well commented and well documented code
  • A11y (web accessibility) compatible

E-Commerce Support

To get E-Commerce Support, you will need either:

  • WooCommerce (WC) v2.5+ – Tested up to v3.5.5, or
  • Easy Digital Downloads (EDD) v2.2+ – Tested up to v2.9.11

Contribute

NanoSupport is an Open Source and GPL licensed Free plugin. Feel free to contribute.

Translation

The plugin is completely translation-ready. You can find the .pot file under i18n/languages/ if you want to translate in your own way. But you can translate it easily from here in Translate NanoSupport.

Or, you can use software like POEdit (‘cross-platform) or EasyPO, and using the plugins’ .pot file you can easily translate the plugin locally.

Connect with NanoSupport team