Nik Voice Ticketing AI

Nik Voice Ticketing AI is a production-ready, zero-friction, AI-powered voice ticketing system for WordPress developed by Nik Neural AI Inc. It allows website visitors and logged-in customers to record voice messages, automatically transcribe them using advanced Speech-to-Text models (OpenAI Whisper or Modulate.ai), intelligently categorize and summarize the issue using Large Language Models (OpenAI GPT-4o-mini), and track click interactions on the page during the recording session.

Core Features

• Vanilla JS Floating Mic Button: Lightweight, ultra-responsive microphone trigger positioned cleanly on the screen.
• Modern Recording Dock: Real-time recording indicator with pulsating red dot, live elapsed timer, and dynamic animated audio waveform.
• Interactive Click Tracking & Visual Pinning: Captures DOM element clicks, CSS selectors, coordinates, and millisecond time offsets during voice recording.
• Speech-to-Text Multi-Model Support: Bring Your Own Key (BYOK) integration with OpenAI Whisper (whisper-1) or Modulate.ai Velma-2.
• Automated AI Summary & Triage: Uses LLMs to generate a concise summary and intelligently categorize issues into departments (Sales, Technical Support, Billing, General Support).
• Unique Ticket ID & Email Delivery: Generates a unique Ticket ID and sends an email confirmation directly to the user.
• Comprehensive Admin Console: Clean 2-column layout with dark mode/light mode switcher, audio playback, download link, click timeline, and deduplicated reply thread.
• Customer Ticket Portal & WooCommerce Integration: Embed ticket portal via [nikvotia_tickets] shortcode or access via WooCommerce “My Account” dashboard endpoint.
• Advanced Visibility Controls: Target specific post types, pages, user login states, or specific User IDs.
• Zero 3rd-Party Frontend Dependencies: Built entirely with pure Vanilla JavaScript and CSS. No jQuery, React, or bulky frameworks.

External Services

This plugin connects to external third-party APIs to process voice audio recordings and deliver AI capabilities:

1. OpenAI API

* Purpose: Audio transcription via Whisper (whisper-1) and automated ticket summarization/triage via GPT-4o-mini.
* Data Sent: Voice audio file for speech transcription; transcribed ticket text for summarization.
* Service URL: https://api.openai.com
* Terms of Service: https://openai.com/policies/terms-of-use
* Privacy Policy: https://openai.com/policies/privacy-policy

1. Modulate.ai API

* Purpose: Fast multilingual speech-to-text transcription and voice intelligence via Velma-2.
* Data Sent: Voice audio recording file.
* Service URL: https://api.modulate.ai
* Terms of Service: https://www.modulate.ai/terms-and-conditions
* Privacy Policy: https://www.modulate.ai/privacy-policy

1. Nik Neural AI Telemetry (Optional – Explicit Opt-In Only)

* Purpose: Anonymous diagnostic telemetry (WordPress version, PHP version, server environment, and site URL) to improve plugin compatibility.
* Data Sent: Site URL, administrator email (optional), PHP version, WordPress version, server software.
* Service URL: https://nikneural.ca/tracking/
* Privacy Policy: https://nikneural.ca/

1. Nik Neural AI Cloud & Add-ons (Optional)

* Purpose: Commercial support and custom enterprise AI model integrations provided by Nik Neural AI Inc.
* Service URL: https://nikneural.ca/
* Terms of Service: https://nikneural.ca/
* Privacy Policy: https://nikneural.ca/