OnlineLiveSupport CRM & Messaging Notifications

OnlineLiveSupport CRM & Messaging Notifications is a powerful automation plugin designed to bridge the gap between your online store and your customers’ favorite messaging app.

Whether you want to send order confirmations, recover abandoned carts, or keep track of searches, this plugin automates your customer engagement workflow with ease.

Key Features:

• Order Notifications: Automatically send messages for new orders and status changes (Processing, Completed, etc.).
• Abandoned Cart Recovery: Set up a 3-step drip campaign to remind customers about items left in their cart.
• Search Abandonment: Re-engage users who searched for a product but didn’t buy.
• CRM Integration: Sync your customer data and logs directly with the OnlineLiveSupport CRM.
• Floating Chat Button: Add a premium 3D floating button to your site for instant support.
• Webhook Support: Fully compatible with external cron services (like cron-job.org) for reliable timing accuracy.

External services

This plugin connects to the OnlineLiveSupport CRM and API endpoints to provide messaging and data synchronization functionality.

• API Gateway (https://crm.onlinelivesupport.com/api/qr/rest and https://crm.onlinelivesupport.com/api/qr/send_message): Used to send out automated messaging notifications to customers for events like order updates or abandoned carts. User phone numbers, names, and cart/order details are sent to this service only when a notification event is triggered according to the plugin settings.
• CRM Sync (https://crm.onlinelivesupport.com/api/sync): Used to synchronize your customer data (such as names and contact information) directly to your OnlineLiveSupport CRM account for centralized management. This data is sent when a user opts-in or a relevant event occurs.

This service is provided by OnlineLiveSupport.
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