Orderchirp – Order Notifications on Telegram for WooCommerce

Email order updates get lost in spam folders. Orderchirp sends them where people actually read: Telegram.

For your customers

• A “Get updates on Telegram” button on the order received page, in the order email and in My Account.
• One tap opens your shop’s bot. From then on they get a message whenever their order changes status: received, completed (with the tracking number when a tracking plugin added one), cancelled, refunded – you choose which statuses and write the text.
• They can reply. The reply is added to the order as a note and forwarded to you.
• They send /stop at any time and the messages stop.

For you

• An alert on Telegram for every new order, with the items and the total.
• Low-stock and out-of-stock alerts.
• An Activity page that shows every message sent and received.

Built properly

• Uses your own Telegram bot (free from @BotFather) – messages come from your shop’s name, not ours.
• Works with the block checkout and with WooCommerce’s order storage (HPOS).
• Messages are sent in the background, so a slow network never slows down your checkout. If Telegram asks to slow down, Orderchirp waits exactly as long as asked.
• Works on sites without HTTPS too: Orderchirp then checks for messages once a minute instead of using a webhook.
• Personal data export and erasure through the WordPress privacy tools.

External services

Orderchirp connects to the Telegram Bot API (https://api.telegram.org), run by Telegram FZ-LLC, to send and receive messages through the bot you connect. Nothing is sent before you connect a bot.

• When you connect a bot: the bot token you enter is sent to Telegram to check it (getMe) and to register this site’s webhook address (setWebhook), or to remove it (deleteWebhook).
• When a customer has turned on Telegram updates: their Telegram chat ID and the text of each order message (which can include their first name, order number, items, total and tracking number) are sent to Telegram when the order changes status.
• When you have added your own chat: new-order details, stock alerts and customer replies are sent to your chat.
• On sites without HTTPS: once a minute the plugin asks Telegram for new messages to the bot (getUpdates).

Telegram’s terms of service: https://telegram.org/tos and Bot API terms: https://telegram.org/tos/bot-developers – privacy policy: https://telegram.org/privacy