PepoCloud AI Support Agent for PepoChat

This plugin by PepoCloud puts PepoChat, our AI support agent, on your WordPress site. Paste your Organization ID once and the chat widget appears on every page: no theme edits, no code.

The agent answers only from the knowledge base you give it (your website, PDFs, docs), streams replies instantly and says so when it does not know, instead of guessing. Connect your tools in the PepoChat dashboard and it does more than answer:

• Order status from WooCommerce, Shopify or Stripe, live in the chat.
• Tickets filed in Zendesk, Freshdesk, Zoho Desk, HubSpot, Salesforce or Jira, with the conversation attached.
• Meetings booked on your calendar in the visitor’s own timezone.
• Alerts to Slack or Discord the moment something urgent comes up.
• Human handoff to your live inbox, with the whole conversation already there.

Everything about the widget (colours, greeting, suggested questions, allowed domains) is managed in your PepoChat dashboard, so the plugin stays tiny: one settings page and one script tag.

Plugin settings

• Organization ID (required): connects the widget to your workspace.
• Widget position: bottom right or bottom left.
• Preload: load the chat in the background during idle time so the first open is instant.
• Hide for logged-in users.
• Hide on specific paths, with * wildcards, for example /checkout or /my-account/*.

Developers can filter pepochat_should_render to control where the widget prints and pepochat_widget_script_url for staging deployments.

Free plan

Every feature is on the free plan, including integrations and meeting booking, with a monthly allowance of AI replies. See pepochat.com/pricing.

External services

This plugin loads the PepoChat chat widget from https://widget.pepochat.com/widget.js on the pages where it is enabled, and the widget talks to PepoChat’s servers to answer your visitors. Messages a visitor types, and the name or email they choose to give, are sent to PepoChat so the agent can reply and your team can follow up. No data is sent until the widget loads on a page.

PepoChat is operated by PepoCloud LLC. Terms of Service: https://pepochat.com/terms. Privacy Policy: https://pepochat.com/privacy.