Pinpointed AI Sommelier

Pinpointed AI Sommelier is a conversational wine & spirits expert for your WooCommerce store.

Instead of forcing customers to click through filters and hundreds of bottles, it asks natural questions like:

• “What are you cooking?”
• “What’s your budget per bottle?”
• “Is this a gift? Who is it for?”

Then it recommends wines and spirits from your live WooCommerce inventory and links directly to the product pages so customers can check out in a click.

The result: more confident buyers, higher average order values, and fewer “I don’t know what to choose” drop-offs.

Key features

• 💬 Floating AI chat widget
  Modern, mobile-friendly chat bubble that appears on your store and product pages.

• 🧠 Conversational sommelier
  Helps with food pairing, budget guidance, gift ideas and style preferences (light, fruity, full-bodied, etc.).

• 🃏 Visual product cards
  Recommendations display as rich cards with product image, name, description, price and a direct link — not just text.

• 🛒 Inventory-aware recommendations
  Only suggests products that exist in your live catalog, with direct links to product pages.

• 💬 Recent Customer Conversations (all plans)
  See the last 1–50 real Q&A pairs from your customers directly in the Analytics tab — no extra tools needed.

• 💸 Free plan to try it
  Built-in “Get Free Plan License” button in the settings. No manual account creation required.

• 📊 Analytics dashboard
  Conversation counts for all plans. Pro/Enterprise adds product click-through, conversion rates and revenue attribution.

• 🎨 Widget customization (Pro/Enterprise)
  Custom launcher icons, greeting messages, chat positioning, and brand colors to match your store.

• 📈 Flexible pricing plans
  Free, Starter ($29/mo), Pro ($99/mo), and Enterprise ($299/mo) with unlimited conversations.

• 🌍 Multi-currency & theme-friendly
  Reads your WooCommerce currency and works with any theme. Designed to avoid clashing with your site CSS.

• 🔒 Privacy-conscious by design
  Sends chat text, domain and basic store metadata – not customer names, emails or payment details.

New in Version 2.1

Visual Product Cards
– Recommendations now display as rich cards with product image, price, short description and a direct “View product” link
– Works for all plans — every customer sees beautiful, clickable results instead of plain text links
– Images pulled directly from your WooCommerce product catalog

Recent Customer Conversations (all plans)
– See real Q&A pairs from your customers in the Analytics tab
– Free plan: last 1 conversation. Starter: last 5. Pro: last 50. Enterprise: unlimited
– Helps you understand what customers are asking and how the AI is responding

Improved Analytics Dashboard
– New overview section with stat tiles for conversation volume, product clicks (Pro+) and revenue (Enterprise)
– Top Recommended Products table showing click counts per product
– Revenue Attribution section for Enterprise users
– All data fetched live — no mock/demo data

New in Version 2.0

Tabbed Admin Interface
– Clean, organized settings with dedicated tabs
– Settings, Plan & Billing, Customization, and Analytics all in one place

Real Analytics Dashboard (Pro/Enterprise)
– Actual conversation counts (not demo data)
– Top recommended products by click-through
– Conversion tracking and revenue attribution
– Peak engagement hours
– CSV export for Enterprise users

Advanced Customization (Pro/Enterprise)
– Upload custom launcher icons (your logo instead of default corkscrew)
– Customize greeting message (200 characters)
– Choose widget position (bottom-left/right, top positions for Enterprise)
– Brand color for chat header and messages
– Enterprise: Custom widget title and hide branding option

Enterprise Plan
– Truly unlimited conversations (fair use: 5,000 messages/month for typical stores)
– Store knowledge indexing (answers questions about your policies, delivery, etc.)
– White-label options
– Dedicated support
– Custom integrations

Improved Plan Display
– Correctly shows “Unlimited” for Enterprise (no false limits)
– Clear usage meters for Free/Starter/Pro
– One-click Stripe checkout for upgrades

How it works (high level)

1. The plugin adds a small floating chat launcher to your storefront.
2. When a shopper asks a question, the plugin securely calls the Pinpointed gateway (Cloudflare Worker).
3. The gateway talks to your AI workflow (e.g. an n8n backend) plus your WooCommerce catalog.
4. The customer sees a friendly, natural reply with clickable product links.

You keep control of your products and pricing while offloading the “What should I buy?” conversations to the AI sommelier.

External Services

This plugin relies on an external service to function:

Pinpointed AI Service (Gateway)
– Service URL: Cloudflare Worker endpoint (e.g. pinpointed-gateway.ian-d13.workers.dev) as configured in the plugin settings.
– Purpose: handles licensing, token authentication, AI conversation routing and plan usage tracking.
– Data sent: chat messages, session ID, store domain, basic WooCommerce currency metadata and product search terms.
– Data NOT sent by default: customer names, emails, payment details or WordPress login details.

Airtable (Analytics – Pro/Enterprise only)
– Purpose: stores conversation analytics, product click data, and conversion tracking.
– Data sent: session IDs, product names, prices, timestamps, conversation counts.
– Data NOT sent: customer personal information, payment details.
– Access: Only accessible by your Pinpointed tenant ID.

The chat widget JavaScript is also loaded from the configured gateway URL in order to render the floating chat interface.

By activating the plugin, requesting a license, or upgrading your plan, you agree that the plugin may communicate with these external services to operate the AI sommelier functionality. You can deactivate or delete the plugin at any time to stop all external calls.

For legal details, see the Pinpointed AI Sommelier Terms & Conditions on the Pinpointed site.

Privacy Policy

What data we collect:
– Chat messages and questions (to provide AI recommendations)
– Session IDs (random identifiers for conversation continuity)
– Store domain and currency settings
– Product search terms and recommendation clicks (Pro/Enterprise analytics)

What we DON’T collect:
– Customer names, email addresses, or contact information
– Payment details or financial information
– WordPress user accounts or passwords
– Personal browsing history

Data storage:
– Recent conversations: Last 1–50 Q&A pairs stored securely per plan (all plans)
– Analytics data (Pro/Enterprise): Product clicks and conversion data stored with tenant isolation
– Custom icons: Stored in your WordPress uploads directory

Your rights:
– You can disable the plugin at any time
– Enterprise users can request data export via CSV
– Contact support@pinpointed.dev for data deletion requests

GDPR Compliance:
– No personal data collection without consent
– Session IDs are anonymous and cannot identify individuals
– Data processing agreements available for Enterprise customers