RedFoX HeyFox – Live Chat & Shared Inbox

HeyFox is a live chat for websites, run by a small team in Bruges (Belgium) on infrastructure in Switzerland. This plugin connects your WordPress site to your HeyFox account: it adds the chat bubble to your pages and, if you like, tells HeyFox who is chatting.

You need a HeyFox account to use this plugin. HeyFox is a paid service – try it free for 14 days, no card needed. The trial ends on its own, at no cost. Details and prices at heyfox.chat. The plugin itself has no locked features.

What the plugin does

• Adds the HeyFox chat bubble to every page of your site – one field, the website ID from your HeyFox inbox.
• Recognises logged-in users (optional): your team sees the member’s name instead of “Visitor #…”. Useful for academies, member areas and online courses.
• Shows what your site knows about a visitor directly in the HeyFox inbox: FluentCRM tags and lists, FluentBooking appointments, FluentCommunity spaces and courses.
• Lets your team add FluentCRM tags from the chat – the tag starts your FluentCRM automations as if it had been set in FluentCRM.
• Adds chat visitors who leave an email address to FluentCRM (status “transactional”, tag “HeyFox-Chat” – no marketing consent is assumed).
• Booking cards: your team sends a FluentBooking link in the chat, and HeyFox shows when the visitor has booked, rescheduled or cancelled.

FluentCRM, FluentBooking and FluentCommunity are optional. Without them, the plugin simply adds the chat to your site.

ActiveCampaign: connect it directly in your HeyFox account – no plugin needed. As soon as a visitor gives their email address in the chat, you see their tags and lists. More CRM and email marketing integrations are coming soon.

What HeyFox does (in your HeyFox account)

Website chat, email, Facebook Messenger and Instagram in one inbox, live visitors, automatic greetings, contact profiles, canned replies and a web app with push notifications for iPhone and Android. Your visitors talk to people – HeyFox is not a chatbot.

Two sites, one CRM

Many businesses run their website and their member area or CRM on two WordPress installs. HeyFox handles this with two kinds of keys:

• Connection key (hfc_…) on the site with FluentCRM – this site is the data source.
• Login key (hfi_…) on further sites with a login – it only recognises logged-in users and gives HeyFox no access to data on that site.

A hacked public website can therefore never open your CRM.

External services

This plugin connects your site to HeyFox, a live chat service operated by RedFoX Business Solutions BV, Bruges, Belgium. Nothing is sent before you enter a website ID in Settings → HeyFox.

Chat script (widget.heyfox.chat)
Once a website ID is saved, every page loads the chat script from https://widget.heyfox.chat/v1/heyfox.js. The chat window then connects to https://api.heyfox.chat. It transmits the messages a visitor writes, the address and title of the page they are on (including campaign parameters such as UTM), the referring page, the browser language and a random visitor ID kept in the browser’s local storage. The chat window sets no cookies. HeyFox does not store visitors’ IP addresses.
If “Recognise logged-in users” is switched on in the plugin, the name and email address of logged-in users are passed on as well, signed with your key.
Further recognition options can be switched on in your HeyFox account (chat window settings → “Recognise visitors”); all are off by default:

• Forms: the email address of a form the visitor submits on your site (e.g. a newsletter sign-up).
• Links from emails: an ActiveCampaign contact ID in the link parameter ?sid=, or – via the plugin’s endpoint /wp-json/heyfox/v1/whoami – the FluentCRM contact who clicked a link in one of your FluentCRM emails. The endpoint only answers requests from your own site and its subdomains.

CRM bridge (api.heyfox.chat → your site)
If you enter a connection key, HeyFox asks your site for what it knows about a visitor’s email address (WordPress user, FluentCRM contact with tags and lists, FluentCommunity spaces and courses) and may add a contact, set tags or write the “HeyFox: last chat” date. Every request is signed with your key and checked by the plugin; without a valid key your site answers nothing.

Booking status (your site → api.heyfox.chat)
When a visitor books, reschedules or cancels a FluentBooking appointment that came from a HeyFox chat card, the plugin sends the booking’s status, email address, name, event title, start time and time zone to https://api.heyfox.chat/v1/wp/booking. Other bookings are never sent.

HeyFox runs its application, database and encrypted backups on its own infrastructure at Infomaniak in Switzerland.

• Terms of use: https://heyfox.chat/nutzungsbedingungen/
• Privacy policy: https://heyfox.chat/datenschutz/
• Security & data protection overview: https://heyfox.chat/sicherheit-datenschutz/