Replya Chat – AI Chatbot & Live Chat

Replya Chat adds an AI chatbot with live chat to your WordPress website. The AI assistant answers visitors around the clock from your own content: your website, PDF documents and FAQs. When it cannot help, a person from your team takes over the conversation in the Replya inbox.

This plugin connects your WordPress website to Replya and embeds the chat, without copying any code:

• Create a free account from the plugin settings. Your website is already filled in; after the registration you come back to WordPress and the chat is active.
• Connect an existing Replya account by logging in to your workspace and choosing a chat widget. Your domain is allowed in the widget automatically.
• Consent tools: load the chat only after consent with Borlabs Cookie, Real Cookie Banner, Complianz or any other tool (opt-in code).
• Logged-in users: pass name and e-mail address of logged-in users to the chat, verified with the identity secret of the widget.
• Display rules: hide the chat for roles, post types, single pages or addresses.
• Chat button: a block, a shortcode and #replya-chat links open the chat.

A Replya account is required. Replya offers a free plan for one website; larger plans are available in Replya.

External services

This plugin connects to Replya (https://replya.de/), the service that provides the website chat. Without Replya the plugin has no function.

• Connecting an account: when you click “Create a free account” or “Log in and connect”, your browser is sent to chatregistration.replya.de or to your workspace (yourcompany.replya.de) with the address and name of your website, the address of the plugin settings page and random handshake values. Before the login, the plugin checks from your server whether the workspace exists. When you return, your server sends a one-time code, its verifier and the address of your website to your workspace and receives the chat widget key, the workspace name and, if you allowed it, the identity secret.
• Status checks: on the plugin settings page, your server requests the public status and chat window addresses of your widget from your workspace to show whether the widget is active and your domain is allowed.
• Chat on your website: on pages where the chat is shown (and after consent, if configured), the browser of each visitor loads the chat from your workspace. Replya receives the visitor’s IP address, browser information and the page address, and stores a random visitor ID in the browser. Messages and details that visitors enter in the chat are sent to Replya. If “Recognize users” is enabled, name and e-mail address of logged-in users and an identity signature are passed to the chat.

Replya privacy policy: https://replya.de/datenschutz/
Replya terms of use: https://replya.de/nutzungsbedingungen-replya-app/
Data processing agreement: https://replya.de/avv/