Retora – Returns & RMA for WooCommerce

Retora – Returns & RMA for WooCommerce gives your store a complete, self-service returns system. Customers submit return requests through My Account; you manage everything from a clean admin dashboard.

Features

• Self-service customer return portal on the My Account page
• Guest returns — non-registered customers can file returns via a secure email link
• Admin dashboard — RMA list, approve / reject / receive / complete workflow
• Rules engine — eligibility windows, auto-approve rules, customer limits, required-field rules
• Email notifications — submitted, approved, rejected, received, refunded
• WooCommerce refund integration — refund via gateway directly from the RMA
• Data import / export (JSON backup)
• GDPR personal data export and erasure
• HPOS (High-Performance Order Storage) compatible
• WooCommerce Blocks checkout compatible

How It Works

1. Customer visits My Account → Returns, selects an eligible order and items
2. RMA is created; admin is notified by email
3. Admin approves (refund) or rejects — a notification is sent to the customer
4. When the package arrives, admin marks it received
5. Admin completes the return — refund is issued via the WooCommerce payment gateway

Rules Engine

Build conditional rules to automate your return policy:

• Eligibility rules — enforce return windows, block specific categories or products
• Auto-approve rules — automatically approve low-value or specific-reason returns
• Customer limit rules — restrict customers who abuse returns
• Required fields rules — require photos or detailed reason text per condition

Premium Extension

The Retora Pro add-on (available at wooreturns.store) extends this plugin with:

• Store credit — issues a WooCommerce coupon, tracks balance in a ledger
• Exchange orders — creates a linked WC order for replacement items
• Shipping labels — one-click prepaid return labels via supported carrier integrations
• Fraud protection — auto-flag and blacklist abusive customers

External Services

This plugin does not connect to, or send any data to, any external or third-party services. All return data stays in your own WordPress database. No external HTTP requests are made.

(Shipping label generation via third-party carriers is part of the separate Retora Pro add-on, not this plugin. Those services are documented in the Pro add-on’s own readme.)

Source Code

The admin interface is built with React using the official WordPress build tooling. The compiled bundles in /build are generated from the human-readable source files included in this plugin under /src:

• build/admin-main.js ← src/admin-main/
• build/admin-rules.js ← src/admin-rules/
• build/admin-rma.js ← src/admin-rma/

To rebuild the assets from source:

1. Install dependencies: npm install
2. Production build: npm run build (or npm run start for a watched development build)

Build tooling: @wordpress/scripts (webpack). Configuration is in package.json and webpack.config.js.