ReturnsUp Connector for WooCommerce

Transform your WooCommerce returns into a seamless, automated experience.
ReturnsUp Connector integrates your store with the ReturnsUp platform, enabling a modern self-service returns and exchanges system that saves time and improves customer satisfaction.

Customers can easily manage their returns through a guided portal, choosing between:
– Size exchanges (real-time inventory check),
– Product exchanges,
– Refunds to the original payment method,
– Store credit refunds with optional bonus incentives.

WooCommerce® is a trademark of Automattic Inc.
ReturnsUp is not affiliated with or endorsed by Automattic Inc.

This plugin keeps your store data synchronized with the ReturnsUp platform while enhancing the post-purchase experience for your customers.

Why ReturnsUp?

• ⏱️ Save Time – Automate return requests, approvals, and resolutions.
• 😊 Better Customer Experience – Offer a professional self-service return portal.
• 🔄 Flexible Resolutions – Size exchanges, product swaps, refunds, or store credit with bonus.
• 📊 Insights & Analytics – Understand return reasons and improve decision-making.
• 💶 Reduce Refund Losses – Encourage exchanges and store credit instead of cash refunds.

Key Features

• Seamless Connection – Secure API connection between your store and ReturnsUp.
• Real-time Synchronization – Uses webhooks to keep orders, statuses, and totals updated.
• Smart Resolution Flow – Customers can choose:
  • Size exchange (with live stock validation),
  • Exchange for a different product,
  • Refund to original payment method,
  • Refund as store credit (optionally with bonus).
• Automated Exchanges – Automatically creates new exchange orders and links them to the original one.
• Smart Checkout – Pre-fills checkout fields for faster exchange completion.
• My Account Integration – Adds a “Manage Returns” section to the customer account area.
• Admin Enhancements – Returns status column and visual indicators in the WooCommerce orders list.
• HPOS Compatible – Fully compatible with WooCommerce High-Performance Order Storage.
• Invoice Compatibility – Compatible with WPO PDF Invoices & Packing Slips, including refund and exchange documents.

External Services

This plugin acts as a connector between your WooCommerce store and the ReturnsUp platform (SaaS).
It relies on the ReturnsUp service to function.

ReturnsUp Platform
* Service Provider: ReturnsUp
* Service URLs:
* https://returnsup.com (Plans & subscription)
* https://admin.returnsup.com (Setup & return management)
* https://app.returnsup.com (Return processing flows)

Data Transmission
Data is transmitted via secure API calls and Webhooks in the following situations:
* Connection Setup: Store URL and required connection details are sent to verify your account.
* Order Synchronization (Webhooks): Order identifiers, statuses, totals, billing email, and shipping details are synchronized.
* Return Processing: Transaction totals and status updates are sent to process exchanges, refunds, or store credit.

• Terms of Service: https://returnsup.com/condiciones-del-servicio-de-returnsup/
• Privacy Policy: https://returnsup.com/politica-de-privacidad/