Sant Chat AI

Sant Chat AI is a fully managed AI chatbot built specifically for WordPress. Unlike generic chatbot embeds, it installs as a native WordPress plugin with full admin integration, trains on your actual website content using Retrieval-Augmented Generation (RAG), and captures leads — all managed from your WordPress dashboard.

This plugin requires a free account at sant.chat to function. The Sant Chat AI service handles all AI processing, embeddings, and hosting — no OpenAI API key or third-party credentials needed. Sign up for free (no credit card required), get your license key, and your chatbot is live in minutes.

Free Plan Includes

• 300 AI responses per month
• 1 website
• RAG knowledge base (train on your content)
• Lead capture (name, email, phone)
• All design systems and color themes
• Proactive chat triggers
• Quick replies
• Help articles tab
• Chat analytics and session logs
• Email support

Key Features

AI That Knows Your Content (RAG)
The chatbot reads your website via sitemap sync, chunks and embeds your content into a vector database, and answers visitor questions based on what your site actually says — not generic responses.

• Automatic sitemap scanning and content extraction
• AI-optimised content summarisation before embedding
• Incremental Smart Sync (only re-indexes changed pages)
• Configurable sync schedule (hourly, daily, weekly, monthly)
• Manual context field for additional business information

Lead Capture
Capture visitor contact details naturally during conversations.

• Standard mode: ask after N messages
• Enhanced mode: configurable name, email, phone fields
• AI-driven mode: the AI decides the best moment to ask
• Export leads to CSV
• View all leads with conversation history

Voice Chat (Pro and Business)
Visitors can speak their questions and hear responses. Built-in speech-to-text and text-to-speech — no other WordPress chatbot offers this.

Teach Mode (Pro and Business)
Correct wrong AI answers directly from your dashboard. The chatbot learns the correction permanently using semantic matching. Pro allows 50 corrections, Business allows 200.

Design Customisation
Match the chatbot to your brand with full visual control.

• Multiple design systems (Classic, Playful, and more)
• Colour themes for each design system
• Custom header images, bot avatars, and bot name
• Adjustable text size and chat window dimensions
• All themes included on every plan, including Free

Proactive Chat
Trigger the chat window automatically based on time on page, scroll depth, or exit intent. Configurable messages and delays.

Help Articles
Add FAQ-style articles that appear in a dedicated tab within the chat widget. Visitors can browse answers without starting a conversation.

Analytics and Logs
View chat sessions, message counts, ratings, and lead data directly in your WordPress admin. Export chat logs for analysis.

Plans

• Free — 300 responses/mo, 1 site, all core features
• Starter ($9.99/mo) — 1,500 responses/mo, 2 sites
• Pro ($24.99/mo) — 5,000 responses/mo, 5 sites, Voice Chat, Teach Mode
• Business ($49.99/mo) — 12,000 responses/mo, 20 sites, everything in Pro with higher limits

Credit top-up Boost Packs are available for all paid plans. Credits from Boost Packs never expire.

Perfect For

• WooCommerce stores — Answer product questions and capture buyer leads
• Service businesses — Qualify leads and answer FAQs 24/7
• SaaS companies — Reduce support tickets with AI that knows your docs
• Law firms and consultants — Capture enquiries outside office hours
• Real estate — Answer property questions and capture buyer details
• Agencies — Deploy AI chatbots across client sites

External Services

This plugin requires a connection to the Sant Chat AI service hosted at sant.chat. The plugin will not function without a valid account and license key. A free account (no credit card required) is available at sant.chat.

What data is sent to sant.chat:

• During setup: Your website domain and license key are sent to validate your account.
• During knowledge base sync: Your website page content (extracted from your sitemap URLs) is sent to be processed, summarised, and stored as vector embeddings for AI retrieval.
• During chat: Visitor messages are sent to the Sant Chat AI API, which performs RAG retrieval against your knowledge base and generates AI responses. Your business name, contact information, and knowledge base context are included in chat requests. Visitor messages are not stored permanently on our servers — only anonymised token counts are logged for billing.
• During voice chat: Audio is sent for speech-to-text processing, and AI responses are converted to speech via text-to-speech.
• During lead capture: Lead data (name, email, phone if collected) is stored locally in your WordPress database. If you opt-in to email notifications, lead details (name, email, phone, page URL, and optionally conversation transcript) are sent to sant.chat to deliver the notification email to you. Email notifications are off by default and require explicit opt-in.
• During support requests: If you submit a support request from the plugin, your message and contact email are sent to sant.chat.

Service links:

• Sant Chat AI website: https://sant.chat
• Terms of Service: https://sant.chat/terms
• Privacy Policy: https://sant.chat/privacy
• Cookies Policy: https://sant.chat/cookies

No third-party AI API keys are required. All AI processing (OpenAI GPT-4o-mini, text-embedding-3-small) is managed by the Sant Chat AI service and included in your plan.