ShopMate – AI Chatbot for WooCommerce

ShopMate adds an intelligent chat widget to your WooCommerce store. When customers ask questions, AI responds instantly with helpful answers based on your product catalog.

Features:

• AI chat widget on the storefront
• Uses the built-in WordPress AI Client on WordPress 7.0 and newer
• Google Gemini support with your own API key on WordPress 6.x
• Unlimited chat messages
• WooCommerce product context in replies
• Customizable welcome message, bot name, and widget design
• Streaming replies

How ShopMate reaches an AI model

ShopMate has two paths, and the one it uses depends on your WordPress version.

Recommended — WordPress AI Client (WordPress 7.0+)

On WordPress 7.0 and newer, ShopMate uses the AI Client built into WordPress core. ShopMate describes the prompt; WordPress routes it to whichever AI provider you connected under Settings → Connectors. In this mode ShopMate stores no API keys, contacts no AI provider directly, and has no hardcoded provider endpoints. Which company receives the data is entirely your choice, and their terms and privacy policy apply. This is the default for new installs on WordPress 7.0+.

Fallback — Google Gemini direct (WordPress 6.x)

WordPress versions before 7.0 have no AI Client, so ShopMate keeps a direct Google Gemini integration for them. It is opt-in: nothing is sent until you enter your own key.

• Service name: Google Gemini (Google AI / Generative Language API)
• What it is used for: Generating AI chat replies for store customers
• API key required: Yes. You must create your own Google Gemini API key and save it under ShopMate → Settings. The plugin will not call Google without your key.
• Endpoint contacted: https://generativelanguage.googleapis.com/v1beta/models/{model}:generateContent
• Get an API key: Google AI Studio
• Service homepage: Google AI for Developers
• Terms of Service: Google APIs Terms of Service
• Privacy Policy: Google Privacy Policy

Data sent to the AI provider

Whichever path is active, a chat message sends the following to the provider:

• The customer’s message text
• Recent chat history for that conversation (if any)
• Store / product context and any custom instructions you configured

ShopMate does not create accounts on your behalf, does not proxy traffic through ShopMate servers, and sends nothing until you either connect a provider under Settings → Connectors or add your own Gemini API key. You are responsible for the provider’s usage limits, billing, and terms.

Optional Pro add-on

A separate commercial add-on (ShopMate Pro) can add extra AI providers, voice input, contact forms, chat history, analytics, order lookup, one-click coupon apply from chat, and photo search for similar products. The free plugin works fully on its own.