Thunaivi Chat

Thunaivi Chat is the official WordPress plugin for adding the Thunaivi AI chatbot to WordPress websites and WooCommerce stores.

The plugin is built for business owners, online store teams, support teams, agencies, and non-developer WordPress users who want a simple website chat integration. After activation, enter your Thunaivi Website Token and the chat widget loads automatically on your public website.

Use Thunaivi Chat to add AI-assisted website chat, live support chat, WooCommerce customer support, product enquiry chat, lead capture chat, and visitor messaging to your WordPress site. No theme file editing, custom JavaScript, or developer setup is required.

Features

• One-field connection using your Thunaivi Website Token
• Automatic chat loading on the public website
• AI chatbot and live support widget for WordPress websites
• Customer support chat for WooCommerce stores
• Product enquiry and lead capture chat support
• Optional logged-in user identification
• Optional WooCommerce checkout-page exclusion
• Optional chat bubble color and icon image customization
• Fixed, app-controlled Thunaivi runtime origin
• Asynchronous SDK loading designed to minimize page-load impact

Best for

• WordPress business websites
• WooCommerce online stores
• Service websites that need visitor chat
• Agencies installing chat for client websites
• Support teams that want one website chat inbox
• Merchants who want no-code chatbot installation

Setup Guide

For non-developer website owners

You only need your Thunaivi Website Token. Install the plugin, paste the token, save, and open your website. The chat widget loads automatically on the public website.

For WooCommerce stores

Install the plugin the same way. If you do not want the chat widget on checkout, enable Hide chat on the checkout page. The chat can still appear on product pages, category pages, homepage, blog posts, and other public pages.

Customizing the chat button

Use Bubble Background Color to match your website brand color.

Use Bubble Icon Image URL to replace the default chat icon with your own public PNG, JPG, GIF, WebP, or SVG image. The image URL must be reachable from the public internet.

Logged-in user tracking

Logged-In User Tracking is disabled by default. Enable it only if your privacy policy and user consent process allow sharing the logged-in user’s name and email with the Thunaivi support inbox.

Privacy

The plugin sends the configured Website Token to the Thunaivi runtime so the correct chat inbox can load.

When Logged-In User Tracking is disabled, the plugin does not intentionally send the WordPress user’s name or email.

When Logged-In User Tracking is enabled, the plugin sends the logged-in user’s display name and email to the connected Thunaivi support inbox. Site owners are responsible for providing appropriate privacy notice and obtaining any consent required by applicable law.

For Thunaivi privacy information, visit https://thunaivi.io/privacy-policy.