Sitibus Withdrawal Manager for WooCommerce

Sitibus Withdrawal Manager for WooCommerce allows your customers to exercise their right of withdrawal directly from their WooCommerce account, simply and in compliance with EU Directive 2011/83/EU.

The plugin manages the entire flow: from the customer request, to email notification, to admin management, to status update visible to the customer.

Customer Features

• “Request withdrawal” button in the My Orders page (appears only if the order is eligible)
• Guided form with product selection (total or partial) and quantity to return
• Confirmation page with status tracking (Pending / Approved / Rejected)
• Confirmation email on request submission
• Status change notification email (Approved / Rejected)
• PDF download of the withdrawal request

Admin Features

• Dashboard under WooCommerce with request table, status filters, search
• Detail page with refund amount and Approve / Reject buttons
• CSV export of requests
• Metabox in the order with request details
• Custom order status “Withdrawal requested”
• Automatic order notes with history

Configuration

• Setup wizard on first activation
• Automatic creation of “Right of Withdrawal” page as draft
• Configurable withdrawal days (default: 14)
• Partial withdrawal support (select specific products or partial quantity)
• Compatible with Enfold theme

Technical Requirements

• Compatible with HPOS (High Performance Order Storage)
• PHP 8.1 – 8.4
• WordPress 6.8+
• WooCommerce 10+
• No external dependencies required