Solutiontech Customer Chat

Solutiontech Customer Chat is a lightweight and modern customer chat integration for WordPress and WooCommerce.

Designed without framework bloat or third-party tracking scripts, it allows your potential customers and site visitors to reach out to you or your sales and support team with zero friction.

🌟 Key Features

• Customizable Floating Widget: Modern button (bottom-right or bottom-left) with pulse or bounce animations.
• Notification Badge (“1”): High-converting unread message counter badge with customizable delay to capture visitor attention.
• Web Audio Pop Chime: Subtle synthesized bubble sound when the chat opens or badge triggers (zero external audio files).
• Smart Behavior Triggers: Auto-open chat popup based on time delay, page scroll percentage, or desktop exit-intent.
• Business Hours & Availability: Configure customer service hours and working days with automatic online/offline status and custom notices.
• Desktop QR Code Scanner: Allows desktop visitors to scan an offline-generated QR code with their mobile camera to chat immediately on their phone.
• Interactive Chat Popup: Realistic chat window with greeting messages, agent details, and custom call to action.
• Privacy & GDPR Compliance: Optional consent checkbox requiring visitors to agree before initiating a chat.
• Multi-Agent & Department Support: Add unlimited team members or departments (Sales, Technical Support, Invoicing) with custom avatars and roles.
• WooCommerce Direct Sales: Add an inquiry or direct order button on single product pages with automatic details (Product Name, SKU, Price, URL) and on the Cart page.
• Smart Dynamic Tags: Use placeholders such as {page_title}, {page_url}, {site_name}, {product_name}, {product_price}, and {product_sku} in pre-filled messages.
• Conversion Tracking: Native integration with Google Analytics 4 (gtag) and Meta Pixel (fbq), plus custom JavaScript events for Google Tag Manager (GTM).
• Click-to-Chat Shortcode: Place customizable buttons anywhere in posts or pages with [solutiontech_whatsapp].
• Lightweight & Fast: Pure vanilla JavaScript frontend, zero jQuery dependency on the frontend, perfectly compliant with Core Web Vitals.
• Zero External Dependencies: Built with zero remote trackers or third-party APIs. QR codes and audio chimes are rendered 100% locally in the client browser.
• 100% Secure & Standardized: Built adhering to the official WordPress Coding Standards, nonces, data sanitization, and output escaping.

External services

This plugin does not connect to or exchange user data with any external third-party API or service. All dynamic features, including the desktop QR code generator and audio chimes, run 100% locally in the visitor’s browser. Standard outbound chat links direct the user directly to the official WhatsApp messaging service (https://api.whatsapp.com/ or https://web.whatsapp.com/) only when explicitly clicked by the user.