SourceSay

Analytics tools can only track clicks. They miss podcasts, word of mouth, influencers, and the share of traffic that shows up as “direct”. SourceSay asks the one question that fills the gap: How did you hear about us?

The survey appears on the order confirmation page (and, optionally, on the order page in My Account). Every answer is stored with the order total, so the report shows revenue per channel, not just a count of votes.

Features

• One-tap survey on the thank-you page, works with classic checkout and the Checkout block.
• Editable question, answer options, icons, order and follow-up questions (“Which podcast?”).
• Starter option sets for general stores, fashion, B2B and local businesses.
• Reports: responses, response rate, revenue and average order value per channel, daily trend, new versus returning customers, top follow-up answers and latest “Other” answers.
• Compares what customers say with what WooCommerce Order Attribution tracked.
• Revenue stays live: refunds and status changes update the stored order total.
• Orders list column and filter, plus a box on the order screen.
• CSV export, safe against spreadsheet formula injection.
• Works without JavaScript, includes a honeypot and rate limiting.
• HPOS (high-performance order storage) compatible.
• Personal data exporter and eraser, optional automatic data retention.
• Shortcode [sourcesay] and a “SourceSay survey” block for custom thank-you pages (FunnelKit, CartFlows, Elementor, Bricks).
• “Prefer not to say” button. Skips are counted but never mixed into your answers or revenue.
• New customers only: skip the survey for people who ordered before.
• Reports compare with the previous period of the same length.
• Dashboard widget with your top five channels from the last 30 days.
• Private order note (“Customer said: Instagram”), orders list search by answer, and a “How they found you” section on customer profiles.
• Multi-currency stores: revenue is reported in your store currency (Aelia, WooPayments Multi-Currency, CURCY and WPML/WooCommerce Multilingual rates are used when present).
• WPML and Polylang: question, answers, follow-ups and thank-you text can be translated.

SourceSay Pro

Everything above is free, with unlimited responses. SourceSay Pro is an optional add-on for stores that want more: multi-question surveys with branching and NPS, a report that compares what customers said with what WooCommerce tracked, lifetime value by channel, and sending answers to GA4, Meta, Klaviyo and FluentCRM. Learn more at https://swiftwebdev.com/sourcesay-pro/

Privacy

SourceSay stores the customer’s answer, the optional follow-up and “Other” text, the order total, currency, status, whether the customer ordered before, and the WooCommerce tracked source. All data stays in your own WordPress database. No data is sent to external servers, no external scripts, fonts or images are loaded, and there is no tracking. The plugin integrates with the WordPress personal data export and erase tools: erasing blanks the free text and unlinks the customer account. You can also set an automatic retention period in Settings.