Description
Support Dock upgrades your site from good to INCREDIBLE by adding a support ticket system.
The Support Dock plugin uses a simple yet powerful traditional support “submit a ticket” system. The submit a ticket system appears as part of the site template and dashboard. Let users contact you directly, and receive responses by email. No need for user’s to access your site dashboard. All responses are emailed to the user’s real mailbox. You recieve email notification each time a new ticket is submitted. You can answer All Tickets from your admin dashboard. This style of professional integration helps you achieve maximum convenience and site security.
SUPPORT DOCK BOASTS A NUMBER OF EXCELLENT FEATURES:
- Easy-to-use interface for viewing and answering tickets
- Email notifications when new tickets arrive, meaning you can have top ticket turnaround times
- Assign tickets to specific team members/staff
- Users get a handy built-in menu that allows them to create and submit tickets with the greatest of ease
- Tickets are tracked with status details, leaving no one in the dark about whats happening
Support Dock
Support Dock is a fully functional but limited version of our full Support Dock plugin.
Our full version includes many more features:
- No Ticket Limits
- Ticket Pagination
- Custom Settings Page
- Create and Edit Support Dept
- Edit Support Contact Details
Upgrade to the full version now .
Internationalization
Support Dock is currently available in :
- English
I’m looking for translators to extend to other languages. If you have translated the plugin in your language or want to,
please let me know : supportdock [ at ] cbfreeman.com
Contributing
Support Dock is also available on [http://cbfreeman.com/downloads/support-dock/]cbfreeman