SupportZiip

SupportZiip helps WordPress site owners add AI-powered support and sales assistants without requiring a SaaS account. Site owners bring their own OpenAI or Gemini API key, create assistants, publish them with shortcodes, and review local conversation logs in wp-admin.

The free version is local-first. It includes local AI usage controls, privacy tools, retention settings, and export/delete controls for conversation logs.

Upgrade path

SupportZiip may offer a separate premium plugin outside WordPress.org for additional commercial workflows. The WordPress.org package is fully functional as shipped and does not lock local bundled features behind a license key.

Optional pricing information is available at https://supportziip.com/pricing. This free plugin does not embed that page, load external pricing scripts, collect payment details, or initialize a remote commerce SDK inside wp-admin.

Free features

• Bring your own OpenAI or Gemini API credentials.
• Configure local monthly AI message limits.
• Configure local per-session hourly rate limiting.
• Set a maximum visitor message length.
• Customize assistant prompts and welcome messages.
• Ground responses with one URL or uploaded knowledge file per assistant.
• Detect possible human escalation requests in conversation logs.
• Review local conversation logs in wp-admin.
• Export, delete, and retain conversation logs with admin controls.
• Add suggested privacy-policy content through the WordPress Privacy Policy Guide.
• Publish assistants with shortcodes.
• Display chat in embedded, full-page, or fullscreen overlay layouts.
• Use the built-in QA Checks page during site-owner validation.
• Use a polished, light-only admin interface on plugin screens.

Privacy and AI provider data transfer

This plugin uses the site owner’s own OpenAI or Gemini API key. When a visitor sends a message, the plugin may send the visitor message, assistant prompt, conversation context, and enabled knowledge content to the selected AI provider so a response can be generated.

Conversation logs are stored locally in the WordPress database unless the site administrator deletes them or configures retention cleanup. Site administrators should review their privacy policy, AI provider terms, and data retention requirements before enabling the chatbot.

Local-first behavior

The free plugin remains useful without a cloud account. It does not require a SupportZiip cloud connection to create assistants, configure BYO API keys, publish shortcodes, or manage local conversation logs.

Future commercial services may use explicit opt-in cloud communication, but the free submission build does not send Business OS telemetry, usage analytics, account data, or plugin activity data to SupportZiip, Workziip, or any licensing/commerce service.

External Services

SupportZiip can connect to the following third-party services only when a site administrator configures the related feature or API key. The plugin does not include bundled AI credits. Site owners are responsible for reviewing each provider’s terms, privacy policy, and data-processing requirements before enabling an AI provider.

OpenAI

SupportZiip can use OpenAI to generate assistant replies when the site administrator selects OpenAI and saves an OpenAI API key in the plugin settings.

When a visitor sends a message to an assistant using OpenAI, SupportZiip sends the visitor message, the assistant instructions, recent conversation context, and any enabled assistant knowledge content needed to generate a reply to OpenAI’s API endpoint.

This data is sent only when a visitor submits a chatbot message to an assistant configured to use OpenAI, or when an administrator tests OpenAI provider settings.

OpenAI Terms: https://openai.com/policies/business-terms/
OpenAI Privacy Policy: https://openai.com/policies/privacy-policy/

Google Gemini / Google Generative Language API

SupportZiip can use Google Gemini through the Google Generative Language API to generate assistant replies when the site administrator selects Gemini and saves a Gemini API key in the plugin settings.

When a visitor sends a message to an assistant using Gemini, SupportZiip sends the visitor message, the assistant instructions, recent conversation context, and any enabled assistant knowledge content needed to generate a reply to Google’s Generative Language API.

This data is sent only when a visitor submits a chatbot message to an assistant configured to use Gemini, or when an administrator tests Gemini provider settings.

Gemini API Terms: https://ai.google.dev/gemini-api/terms
Google Terms of Service: https://policies.google.com/terms
Google Privacy Policy: https://policies.google.com/privacy

Professional Disclaimer

SupportZiip is provided on an “as is” and “as available” basis without warranties of any kind. Users are responsible for installing, configuring, testing, securing, maintaining, backing up, and operating the plugin in their own environment, and for complying with applicable laws, privacy rules, consent requirements, tax obligations, third-party platform terms, and data-handling requirements.

SupportZiip may connect to third-party services only when configured by the user, such as AI providers or related APIs. WorkZiip does not control third-party availability, pricing, data practices, policy changes, outages, errors, or security incidents.

Nothing in the plugin, documentation, onboarding material, support content, or related communication constitutes legal, financial, tax, security, compliance, or other professional advice. Users should consult qualified professionals before using the software in regulated, high-risk, mission-critical, or legally sensitive environments.

To the fullest extent permitted by law, Dele Ogundele, WorkZiip, related businesses, contributors, maintainers, partners, agencies, affiliates, licensors, and distributors shall not be liable for indirect, incidental, consequential, special, exemplary, punitive, lost-profit, lost-revenue, lost-data, business-interruption, compliance, security, reputational, or third-party damages arising from or related to use of the software, documentation, services, integrations, or related materials.