The String CRM

The String CRM connects WordPress and WooCommerce with the String CRM platform while also providing a native WordPress form builder.

Core capabilities:

• Build forms directly in WordPress and store submissions locally.
• Optionally send successful form submissions to String as CRM submissions.
• Map WordPress content such as products, doctors, cars, courses, or other post types to String Products or Services.
• Map WooCommerce order statuses to String Lead Journey stages and statuses.
• Synchronize WooCommerce customers to String contacts/leads.
• Synchronize each WooCommerce order as a separate String Submission while reusing the same String client when email/phone matches.
• Attach mapped product/category context and order details such as total, currency, payment method, billing/shipping summary, notes, coupons, and line items.
• Automatic create/update synchronization with rate-limit-aware retry and backfill handling.
• Arabic/RTL and English/LTR WordPress admin support.

A String account is optional for local form collection. String External Partner API credentials are required only when remote synchronization features are enabled by an administrator.

External service: String

This plugin can connect to the String service at https://production.thestring.net after an authorized WordPress administrator configures String External Partner API credentials or enables a synchronization feature that requires them.

Depending on the features enabled, the plugin may send:

• String External Partner client credentials to obtain an API access token.
• WordPress form definitions and selected routing/catalog identifiers.
• Form submissions and the fields configured by the administrator, including selected Branch/Product values, source/tracking data, and uploaded attachments when enabled.
• Selected WordPress or WooCommerce content mapped to String Product/Service fields, including names, descriptions, pricing, SKU/stock, URLs, categories, currencies, relationship IDs, and stable integration identifiers.
• WooCommerce workflow/status mappings used by String Lead Journey synchronization.
• WooCommerce customer identity and billing contact details.
• WooCommerce order details including order status, total, currency, payment method, billing/shipping summary, customer note, coupon codes, and line-item names.

The plugin also retrieves String account/catalog data needed for configured integrations, such as forms, branches, products, services, sources, categories, currencies, stages, and statuses.

Service website: https://thestring.net/
Privacy policy: https://thestring.net/privacy-policy/

No String API connection is made until an authorized administrator configures the connection or enables a synchronization feature that requires it. If the administrator changes the API URL in Connection settings, requests are sent to that configured HTTPS endpoint instead.

Privacy

The String CRM stores form submissions in the WordPress database. Stored information can include submitted values, source URL, an irreversible hash derived from the visitor IP address, assignment information, synchronization status/error details, and timestamps. Accepted file uploads are stored in the WordPress uploads directory.

When String synchronization is enabled, configured submission and integration data may also be transmitted to String as described above. The plugin adds suggested text to WordPress’s Privacy Policy Guide so site owners can document this processing.

Uninstalling the plugin removes String connection credentials, Content Sync settings, and plugin-owned Content Sync post metadata. Form and lead/submission database tables are intentionally retained to avoid silently deleting business records.