TrueSeller Verified Reviews for WooCommerce

Reviews shoppers trust. TrueSeller Reviews collects reviews from customers who really bought, shows them on your shop and prepares data for Google. When someone rates low, it helps you resolve the issue with the customer before they leave.

What makes TrueSeller Reviews different

• Resolve a bad review with the customer. A customer who rates low gets an offer of contact, and you reply from the panel using ready templates. When the issue is solved, the customer can update the review, and the review shows it was changed after talking to the shop.
• Google Shopping feed included. A product reviews feed for Google Merchant Center at no extra cost. You paste its address once, without giving us access to your Google account.
• No review limit, no paid add-ons. All features from day one, including a review reminder.
• Rules shoppers trust. “Verified purchase” only for real orders. A plain average of all published reviews. Only the author can change a review. A review can be rejected only for a clear reason from a fixed list based on Google’s review policies, with a reason given, an appeal and a decision log.
• Consent, your way. By default a review request goes only to customers who agreed: one click on the order confirmation page or a checkbox at checkout. We store the exact consent text they saw. You can also send requests to all buyers. The choice is yours.
• Lightweight script. It loads in the background, with no extra libraries or fonts, so it does not hold up your pages, also on mobile.
• Moving without loss. Bring reviews from your previous system in a CSV or Excel file, with their original dates, duplicates skipped and a preview before saving. Moved reviews are labelled, so shoppers know where they come from.

How it works

A review request goes out the number of days you choose after the order is completed (with a read-only WooCommerce API key) or after it is placed. One request and at most one reminder, during the day, from your shop’s own mailbox, with your logo and the products from the order. The customer clicks a star and rates the product and the shop in one form. Topic hints and your own questions help them write something specific, and they can add up to three photos.

Stars under the product name, on product lists and a store badge appear by themselves. Use shortcodes for the review list, the carousel and the store rating anywhere else. On product pages with reviews the plugin adds review structured data; Google decides when to show stars in search results. Moved reviews are labelled “Moved from …”, do not count toward the average and are never sent to Google, as Google does not accept reviews syndicated from other sources. You can move reviews dated before you added your shop, within 90 days. All reviews can be exported to CSV.

This plugin connects your WordPress site to your TrueSeller account. You set everything else — look, texts, opening hours, emails — in the TrueSeller panel, without touching your site again.

The TrueSeller apps for live chat, reviews and abandoned carts share one account and one shop key. Install the ones you need: the script is loaded only once.

What you need

• A TrueSeller account (paid service, see https://trueseller.pl/)
• WooCommerce

External services

This plugin connects your site to TrueSeller, a service run by the plugin author, which provides TrueSeller Reviews.

When a shop key is saved, every page of your site loads the TrueSeller script from https://app.truechat.pl/widget.js. The script sends to app.truechat.pl the address of the page being viewed, the product shown on it, and — on the order confirmation page — the order number and the visitor’s consent to receive a review request; reviews and photos the customer submits are sent from the TrueSeller review form. Which data is sent depends on the modules and options you turn on in the TrueSeller panel. Nothing is sent before you save a shop key.

• Terms of service: https://trueseller.pl/regulamin/
• Privacy policy: https://trueseller.pl/prywatnosc/

You, as the shop owner, decide about your customers’ data; TrueSeller processes it on your behalf. Mention TrueSeller in your shop’s privacy policy.