UNLOOK

UNLOOK is an AI receptionist for small business websites. It answers visitors’ questions from the business info you give it, day or night, takes their name and number or email, can book a free time, and emails you every lead.

This plugin puts your UNLOOK chat on your WordPress site without pasting any code:

1. Install and activate the plugin.
2. Go to Settings → UNLOOK and press Connect UNLOOK.
3. Log in to UNLOOK, check it’s your site, and press Connect this site. You come straight back to WordPress, and the chat is on every page.

You need an UNLOOK account. Your answers, leads, chats and how the chat looks are all managed in your UNLOOK dashboard at app.unlook.in.

The plugin keeps a single setting: your business’s UNLOOK id (the same public id the chat carries on every page). It stores no passwords or keys, and UNLOOK cannot change anything on your site: the only way the setting is ever written is your own click on Connect in wp-admin. Disconnect (Settings → UNLOOK) removes the chat from your site straight away.

External services

This plugin connects your site to UNLOOK, the service it exists for. UNLOOK is run by UNLOOK (https://unlook.in).

• When you press Connect UNLOOK (Settings → UNLOOK), your browser goes to https://app.unlook.in/connect/wordpress with your site’s address (its home URL), the address of this settings page, and a one-time check value. Nothing is sent before you press Connect.
• When you come back from UNLOOK, your site sends the one-time code UNLOOK gave you, and your site’s address, to https://app.unlook.in/api/connect/wordpress/exchange. UNLOOK answers with your business’s UNLOOK id, which the plugin stores.
• Once connected, on every page of your site, visitors’ browsers load the chat from https://app.unlook.in (the loader script /loader/v1.js and the chat itself). When a visitor chats, their messages, and any name, phone number or email they choose to type, are sent to UNLOOK so it can answer them and pass the lead to you. The chat keeps a random chat id in the visitor’s browser (local storage) so a conversation carries on after a reload.
• While you are connecting, UNLOOK’s server asks your site one question, to confirm that your site itself asked to connect: a request to your site’s address with a check value (?unlook_check=…). Your site answers with a second check value and nothing else. It answers only during a connect you started (for up to 30 minutes).

UNLOOK Terms of Service: https://unlook.in/terms/
UNLOOK Privacy Policy: https://unlook.in/privacy/

Credits

The settings page uses the Bricolage Grotesque font (Copyright 2022 The Bricolage Grotesque Project Authors), under the SIL Open Font License 1.1. The font and its licence (assets/OFL.txt) are bundled with the plugin; nothing is loaded from a font service.