Velnai for WooCommerce

Velnai for WooCommerce links your store to your Velnai workspace in one step. Once connected, Velnai can:

• See new orders and order updates, and run your messaging automations on them.
• Recover abandoned carts. The plugin captures the customer’s phone at checkout, so if they don’t finish, your team can reach out.
• Read your products and order details inside a chat.
• Place an order for a customer when they confirm it.

You connect with a one-time code from your Velnai dashboard. The plugin sets up the API key and webhooks for you, so there is nothing to copy by hand.

This plugin is an interface to Velnai, a separate customer-messaging and CRM service. A Velnai account is required. See the “External services” section below for exactly what data is shared.

External services

This plugin connects your store to Velnai (https://velnai.com), a customer-messaging and CRM service, so your team and AI agents can act on store activity. It is an opt-in connection: nothing is sent until you paste a connect code from your Velnai account and click Connect.

What is sent, and when:

• On connect: your store URL and a WooCommerce REST API key that the plugin creates are sent to Velnai, so Velnai can read your store and register order webhooks.
• Products: on connect, and whenever a product is added, changed, or removed, basic product data (id, name, SKU, price, stock status, image URL, and link) is sent so agents can look up products.
• Orders: when an order is created or updated, WooCommerce sends the order to Velnai through a webhook the plugin registers. This includes customer name, email, phone, address, items, and totals.
• Abandoned carts: when a shopper enters their email or phone at checkout but does not complete the order, the plugin sends that contact’s name, email, phone, country, cart items, and total so your team can follow up.

All data is sent over HTTPS to Velnai’s servers at https://backend.velnai.com.

Because order and cart data can include personal information (name, email, phone, address), please make sure your own store privacy policy tells shoppers that this information is shared with Velnai for order handling and follow-up.

By using this plugin you agree to Velnai’s Terms of Use (https://velnai.com/terms) and Privacy Policy (https://velnai.com/privacy).

To stop all data sharing, click Disconnect on the plugin’s settings page (Settings, then Velnai), or deactivate the plugin.