Veridis Fraud Guard

Veridis Fraud Guard helps WooCommerce merchants protect their stores from repeat problematic customers, especially repeated Cash on Delivery orders that lead to uncollected parcels, return shipping costs, and operational losses.

Maintain your own blocklist and check each checkout against four exact identifier types:

• Billing email address
• Billing phone number
• Customer IPv4 or IPv6 address
• Email domain

When an identifier matches, Fraud Guard applies the protection mode you choose. Checks run locally on your WordPress server without an external account, fraud-scoring API, subscription, or customer-data telemetry.

Checkout Protection Modes

Fraud Guard supports Classic Checkout and WooCommerce Checkout Blocks:

• Hold: Matching Cash on Delivery orders are placed On hold for verification before dispatch. Matching non-COD orders keep their existing payment flow and status, with a private warning note for review.
• Block: Rejects the matching checkout and shows your customizable customer-facing message.
• Warn: Allows checkout to continue, records the intervention, and adds a private order note.
• Off: Pauses checkout intervention while keeping your blocklist available for management.

Blocklist and WooCommerce Order Tools

Manage exact-match entries from a searchable, paginated Blocklist. Email values are case-normalized, phone formatting is normalized, IP addresses support exact IPv4 and IPv6 values, and domains match complete email domains. Fraud Guard does not use wildcard or CIDR matching.

The WooCommerce order panel shows the customer’s available email, phone, IP address, and email domain. Use Block Customer to add all usable identifiers in one click, or block and unblock individual identifiers. Order-list and order-panel indicators show when a customer matches the active blocklist.

Activity and Privacy

The Activity timeline records blocked, held, and warned checkouts with the matched identifier, checkout source, timestamp, and order link when available. It also records Blocklist changes so administrators can review when entries were added, edited, or removed.

Exact customer identifiers stored in checkout Activity events are cleared automatically after 90 days by default. Non-identifying operational details remain for reporting. Fraud Guard adds suggested privacy-policy text and integrates with the WordPress Personal Data Eraser.

CSV Import and Export

Import UTF-8 CSV files with up to 1,000 non-blank data rows and a maximum size of 10 MB. Row-level diagnostics explain invalid entries, and normalized duplicates are skipped without overwriting existing notes.

Export the active Blocklist in a re-importable CSV containing type, value, and note. Formula-like values are escaped for safer use in spreadsheet software.

Local and WooCommerce-Native

• Evaluations use local indexed database tables; no remote scoring request delays checkout.
• Declares compatibility with WooCommerce High-Performance Order Storage (HPOS) and supports traditional order storage through WooCommerce order APIs.
• Supports Classic Checkout and WooCommerce Checkout Blocks through server-side enforcement.
• Preserves WooCommerce orders, financial records, and payment behavior outside the selected protection action.

Fraud Guard uses merchant-controlled exact matching, not probabilistic scoring, AI predictions, or disposable-email lists.

Documentation and Support

• Documentation
• Support
• Product page
• Changelog

License

Veridis Fraud Guard is free software licensed under the GNU General Public License, version 2 or later. See LICENSE.txt.

Bundled Geist fonts use the SIL Open Font License 1.1. The administration app uses the WordPress-provided wp-element runtime; React runtime code is not bundled. See THIRD-PARTY-NOTICES.md and assets/fonts/geist/OFL.txt.