Voxtrics Feedback

This plugin places the surveys you build in Voxtrics Feedback on your WordPress site, without editing theme files or pasting script tags.

• A survey on every page. Enter the ID of a popup or chat survey in Settings → Voxtrics Feedback and it appears across the whole site.
• A survey in a chosen place. Add the Voxtrics survey block where the survey should appear: in a post, a page, a template part such as the footer, or a widget area. In the classic editor or a page builder, use the [voxtrics_survey id="…"] shortcode.
• The survey’s type decides how it looks. An inline form shows in its place; a popup, with or without a button, and a chat survey appear over the page. Questions, triggers and styling are set in Voxtrics Feedback; the plugin only places the survey.

You need a Voxtrics Feedback account and a published survey. A survey loads only on the domain it belongs to in Voxtrics Feedback, so add your site’s domain there first.

External services

This plugin connects to Voxtrics Feedback, a survey service at feedback.voxtrics.io operated by Oiva Software Oy, Helsinki, Finland. The service shows the surveys and stores the responses; the plugin does nothing without it.

The plugin makes no requests until you enter a survey ID in its settings or place a survey on a page. From then on, on every page that has a survey, the visitor’s browser:

• loads the survey script from feedback.voxtrics.io;
• requests the survey from feedback.voxtrics.io, sending the page address that the browser puts in the Referer header, the visitor’s IP address and a random visitor ID;
• creates that visitor ID on its first page view with a survey and keeps it in the browser’s local storage. It recognises a returning visitor and keeps a survey that allows one response per visitor from being shown again.

When a visitor submits a response, the browser sends to feedback.voxtrics.io:

• the answers;
• the path of the page and a copy of the page’s HTML with scripts removed, which shows your team the page as the visitor saw it. The copy contains whatever that page showed the visitor, such as a signed-in visitor’s name in the admin bar;
• the HTML of a page element the visitor pointed at, if the survey lets visitors select one;
• browser details: user agent, language, platform, window size, number of processor cores, device memory, touch points, and whether cookies, a PDF viewer and browser automation are enabled;
• the visitor ID. The service stores the visitor’s IP address with the response to keep one visitor from answering twice.

A survey set to appear only when a certain cookie exists checks for that cookie in the browser. No cookies are sent to feedback.voxtrics.io.

• Terms of Service: https://feedback.voxtrics.io/en/legal/terms
• Privacy Policy: https://feedback.voxtrics.io/en/legal/privacy
• Data Processing Agreement: https://feedback.voxtrics.io/en/legal/dpa